Workshop Controller

About The Role

Job Role – Workshop Controller

Salary – Up to £37,000 per annum

Location – Derby

Working Hours – Monday - Friday 08:30 - 17:30

Job Status – Permanent

At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars...). Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff‑free car servicing at over 100 locations across the country. We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know‑how at 130+ stores (Marshall) with a market‑leading digital experience from a much‑admired brand (cinch).

The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.

Now, this is where you fit in…

The Workshop Controller is responsible for coordinating the daily activities of the workshop to ensure efficient, safe, and high‑quality vehicle maintenance and repair operations. This role acts as the link between the service reception, technicians, and parts departments, ensuring work is scheduled, resourced, monitored, and completed on time while meeting productivity, quality, and customer service targets.

Key Responsibilities

Workshop Coordination & Scheduling

• Allocate work to technicians based on skill set, workload, and job priority.
• Monitor job progress, ensuring tasks are completed on time and within estimated labour hours.
• Adjust schedules and workloads throughout the day to improve efficiency and manage unexpected issues.
• Ensure all required parts, tools, and documentation are available before work begins.

Operational Efficiency

• Maximize workshop productivity and utilization by proactively managing workflow.
• Review and manage job cards, ensuring accurate documentation, costings, and compliance.
• Support technicians with job queries, technical information, and problem‑solving.
• Identify bottlenecks and implement solutions to improve operational flow.

Quality & Safety

• Ensure all work meets company and manufacturer standards for quality and safety.
• Enforce workshop health & safety procedures, PPE use, and compliance with regulations.
• Conduct quality control checks on completed work before vehicles are released.

Communication & Collaboration

• Act as the main point of contact between service advisors, technicians, and parts teams.
• Provide regular updates on job status, delays, and technical issues.
• Liaise with customers through the service team when technical explanations are required.

Reporting & Administration

• Track daily performance metrics including efficiency, productivity, and workshop loading.
• Support service management with reporting, planning, and process improvements.
• Assist in managing technician training needs and development plans.

Things we look for in you

• Previous experience in a manager or senior leadership rolewithin a workshop
• Leadership capability — confident supervising teams in fast‑paced operational settings
• Clear, effective communication — able to motivate teams, give direction and build strong working relationships
• Full valid UK driving licence is essential, held for a minimum of 2 yearsessential
• Qualified to City and Guilds or NVQ Level 2 or 3desirable but not essential

cinch and Rewards

• Competitive salaries and bonuses
• A company pension scheme
• An Employee Assistance Programme
• Access to trained mental health first aiders
• Enhanced maternity, paternity, and adoption leave

cinch and You

In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.

cinch and Diversity and Inclusion

cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.

And doing your job while not being your authentic self is not faff‑free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.