At a Glance
- Tasks: Lead and manage a dynamic service team, ensuring top-notch customer satisfaction.
- Company: Join cinch, the UK's largest online used car retailer, part of Constellation Automotive Group.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and enhanced family leave.
- Other info: Embrace diversity and be your authentic self while thriving in your career.
- Why this job: Drive your career forward in a supportive, innovative environment with real impact.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
About The Role
At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars). Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country. We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group.
We are seeking an experienced Service Manager to join our Cinch Store in Derby. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.
What you’ll be working on
- As a Service Manager, you will have overall accountability for people and financial performance within the Service division of your dealership.
- Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced.
- Drive a high performance culture, ensuring performance is rewarded and underperformance is managed.
- Oversee the service division, managing resource levels and productivity.
- Accurately produce dealership reporting, in line with group reporting frameworks.
- Support the dealership to consistently achieve high levels of customer satisfaction.
- Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements.
Things we look for in you
- Experience as an Aftersales or Service Manager with a strong background in Service operations.
- Experience with confidently managing a diverse team while setting clear expectations and leading by example.
- Excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
- A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders.
- Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.
Cinch and Rewards
cinch’s benefits programme sees that our people are supported both in and out of work. We offer:
- Competitive salaries and bonuses.
- A company pension scheme.
- An Employee Assistance Programme.
- Access to trained mental health first aiders.
- Enhanced maternity, paternity, and adoption leave.
- And so much more!
Cinch and You
In making the most out of a career at cinch you need to be curious, creative, and collaborative. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart.
Cinch and Diversity and Inclusion
cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Representation matters. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.
Service Manager employer: Cinch Cars Limited
At cinch, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering personal and professional growth. As a Cinch Hub Supervisor in Avonmouth, you'll enjoy a competitive salary, a supportive team environment, and the opportunity to lead a dedicated group in delivering outstanding customer service. Join us and be part of a forward-thinking company that values your authentic self and provides a clear path for career advancement within the automotive industry.
