About The Role
Job Role – Regional Mobile Repair Manager
Salary – Competitive salary dependent on experience
Location – Regional role covering the South East region with 1–2 days per week on site (Corby)
Working Hours – Monday – Friday 08:00 – 17:00
Job Status – Permanent
We’re part of Constellation Automotive Group – expanding online and physical retail solutions. This role offers opportunities to grow across two leading automotive brands.
Now, this is where you fit in…
The Regional Mobile Repair Manager leads a team of 8–10 mobile repair technicians, ensuring repair quality, operational consistency and customer outcomes.
Working closely with the Senior Repair Operations Manager and Service Advisors, the manager supports technicians, manages performance, and runs day‑to‑day operations.
Key Responsibilities
- Provide day‑to‑day leadership, coaching and guidance to a team of mobile repair technicians.
- Act as the primary point of contact for technician issues and support needs.
- Conduct regular check‑ins and support performance reviews and development plans.
- Foster a positive, collaborative, high‑performance team culture.
- Ensure technicians follow consistent processes, quality standards and operational guidelines.
- Monitor daily work allocation, job progress and scheduling, resolving blockers or escalating where needed.
- Support safe and compliant operation of mobile repair vans, partnering with Fleet Management.
- Assist technicians with troubleshooting complex cases, parts issues and customer complications.
- Champion customer experience excellence across the technician team.
- Address customer issues or complaints escalated by technicians.
- Ensure all repairs meet company standards, conduct quality checks and reinforce best practice.
- Track individual and team performance indicators such as productivity, quality, utilisation and customer satisfaction.
- Provide performance insights to the Senior Repair Operations Manager and help implement improvement actions.
- Identify trends or recurring issues and support root‑cause analysis and corrective actions.
- Work closely with Service Advisors to ensure smooth job flow and effective customer scheduling.
- Collaborate with Fleet Management, Logistics, Learning & Development and Central Operations to support technician needs.
- Communicate updates, process changes and operational priorities clearly and consistently.
Things we look for in you
- Previous experience in a manager or senior leadership role.
- Experience managing people remotely (ideally).
- Full valid UK driving licence held for a minimum of 2 years.
- City & Guilds or NVQ Level 2/3 qualification (desirable but not essential).
Benefits
- Competitive salaries and bonuses.
- Company pension scheme.
- Employee Assistance Programme.
- Access to trained mental health first aiders.
- Enhanced maternity, paternity and adoption leave.
Equality & Diversity
We encourage all kinds of people in the UK to apply. Representation matters and we are committed to creating an inclusive environment.
