At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage vehicle handovers.
- Company: Join cinch, the UK's largest online used car retailer, part of Constellation Automotive Group.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Diverse and inclusive workplace where your authentic self is valued.
- Why this job: Be part of a mission to revolutionise car buying and ownership with a customer-first approach.
- Qualifications: Strong leadership skills, excellent customer service, and a full driving licence.
The predicted salary is between 34000 - 34000 £ per year.
About The Role
Location: Avonmouth
Hours: 4 on 4 off - 06:00 - 18:15
Salary: £34,000
At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease not to mention a free 90-day warranty on all cars. Already the U.K’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff‑free car servicing at over 100 locations across the country.
We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market‑leading digital experience from a much‑admired brand (cinch). The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.
What you’ll be working on:
- As the Cinch Hub Team Lead, you will be responsible for overseeing and supporting the Customer Advisor and vehicle handover team in providing a best‑in‑class service to cinch’s customers at our click and collect locations around the country.
- You will ensure that service from the C&C location is carried out to the highest standard, through effective stock and time management.
- You will also carry out vehicle handovers with our customers where required as well as coordinating local deliveries from the site.
- You will need to work with cinch and other constellation group colleagues to ensure vehicles are in the right condition at the right time to give the best experience to our customers.
What we're looking for:
- Customer‑first mindset
- Ability to lead a team
- Motivated and proactive
- Excellent customer service skills
- Full, clean driving license
- Vehicle knowledge (or willingness to use own initiative to learn)
- Professional manner and friendly approach
- Organised and able to plan routes which include fuel and car washes
Diversity & Inclusion
cinch wants to help all kinds of people in the U.K find and buy a car. So it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters. And doing your job while not being your authentic self is not faff‑free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.
Cinch Hub Supervisor in Bristol employer: Cinch Cars Limited
At cinch, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering personal and professional growth. As a Cinch Hub Supervisor in Avonmouth, you'll enjoy a competitive salary, a supportive team environment, and the opportunity to lead a dedicated group in delivering outstanding customer service. Join us and be part of a forward-thinking company that values your authentic self and provides a clear path for career advancement within the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cinch Hub Supervisor in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cinch Cars Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cinch Cars Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Cinch Hub Supervisor in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cinch Cars Limited:Your cover letter is your chance to shine! Tell us why you want to work at Cinch Cars Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cinch Cars Limited!
How to prepare for a job interview at Cinch Cars Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
