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- Tasks: Engage with members to enhance their careers and provide personalised support.
- Company: CIMSPA is the leading body for sport and physical activity professionals in the UK.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for professional growth.
- Why this job: Join a vibrant team focused on making a positive impact in the sports sector.
- Qualifications: No specific experience required; enthusiasm and a passion for customer engagement are key.
- Other info: Work in a supportive environment where your voice matters and ideas are valued.
The predicted salary is between 22700 - 23400 £ per year.
The Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) is recruiting for a Customer Engagement Co-ordinator. Customer Engagement Co-ordinators manage one-to-one engagement and contact with our members, helping them to progress their career and maximise their professional potential.
Our Customer Engagement Co-ordinators have a pivotal role in delivering CIMSPA’s strategy through outbound calling activity to optimise customer lifetime value through increased reaccreditation/retention and engagement, helping sport and physical activity professionals to advance their career. This highly accountable role is focused on the account management of customer relationships with the objective of proactively engaging customers to help them gain best value from their relationship with CIMSPA and to upgrade their professional status through personalised support and guidance.
The role will also require the successful candidates to plan, organise and support the delivery of regular customer webinars (live and on-demand). This role will have a hybrid contract. The Customer Engagement Co-ordinators will be expected to work in the office, in Loughborough, for a minimum of two days each week.
About CIMSPA: CIMSPA is the professional development body for the UK’s sport and physical activity sector and a registered charity, committed to supporting, developing and enabling professionals and organisations to succeed and, as a result, inspire our nation to become more active. Together we’re developing a vibrant, UK-wide sport and physical activity sector, with the highest standards of service delivery.
Working at CIMSPA: We are an ambitious organisation with a brilliant team who are very talented. We’ve a lot of work to do but we remain focused on the things that make us great – our people and our culture. We truly believe in giving all our team members a voice which is why we lead by listening. No matter what your experience, role or level, you will be involved in strategy updates, sessions and discussion groups. It really is important that you have a say.
CIMSPA’s three core values reflect how our employees perform their work and represent CIMSPA, they are:
- Respect
- Quality
- Teamwork
NB: Previous applicants need not apply. The closing date for applications is Wednesday 4th June 2025 at 5pm. Interviews will be held in Loughborough on Tuesday 10th June 2025.
Customer Engagement Co-ordinator employer: CIMSPA
Contact Detail:
CIMSPA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Co-ordinator
✨Tip Number 1
Familiarise yourself with CIMSPA's mission and values. Understanding their commitment to supporting professionals in the sport and physical activity sector will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of CIMSPA. Engaging with them can provide valuable insights into the company culture and expectations for the Customer Engagement Co-ordinator role, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience with customer engagement strategies. Think of specific examples where you've successfully managed customer relationships or enhanced customer satisfaction, as this will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your organisational skills by preparing a mock plan for a customer webinar. This will not only highlight your ability to manage events but also your proactive approach to engaging customers, which is key for this position.
We think you need these skills to ace Customer Engagement Co-ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Engagement Co-ordinator. Highlight your experience in customer engagement and account management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with CIMSPA's values of respect, quality, and teamwork. Use specific examples from your past roles that demonstrate your ability to engage with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your enthusiasm for the role but also explains how your background makes you a perfect fit for CIMSPA. Mention your understanding of their mission and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CIMSPA
✨Understand CIMSPA's Values
Before the interview, make sure you familiarise yourself with CIMSPA's core values: Respect, Quality, and Teamwork. Be prepared to discuss how these values resonate with your own work ethic and experiences.
✨Showcase Your Customer Engagement Skills
As a Customer Engagement Co-ordinator, you'll need to demonstrate your ability to manage customer relationships effectively. Prepare examples of how you've successfully engaged with customers in the past, focusing on your communication and problem-solving skills.
✨Prepare for Webinar Discussions
Since the role involves planning and supporting webinars, think about any relevant experience you have in organising events or delivering presentations. Be ready to share ideas on how you would engage participants and ensure a successful webinar experience.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about CIMSPA's strategies and future goals, especially regarding member engagement and professional development. This shows your genuine interest in the organisation and the role.
