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- Tasks: Help shape customer success strategies and create engaging marketing content.
- Company: Exciting startup focused on growth and innovation in customer experience.
- Benefits: Flexible hours, 26 days holiday, wellbeing initiatives, and a fun office culture.
- Other info: Join a small team for increased responsibility and career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Driven, good communicator, and eager to learn about customer success.
The predicted salary is between 20000 - 30000 £ per year.
Cimple is a scaling startup that over the next 12 months will be going through an exciting period focusing on the growth of the business. We therefore have an exciting opportunity for a Customer Success and Support Intern to join our ever-evolving team on a full-time basis. We are a growing company with big ideas and love fostering our culture with a belief that spending some time together in the office each week is part of doing this. We also believe in the power of harnessing technology and design to create innovative new experiences that people love.
Joining Cimple you will get:
- The opportunity to help build out the Cimple platform, where you are instrumental in its direction.
- Being in a role that will ultimately help to shape our customer success strategy.
- The chance for increased exposure and responsibility due to being in a small team.
As a Cimple Customer Success and Support Intern you will:
- Create and contribute to marketing materials and social media posts for Cimple.
- Administer Hubspot setup for marketing and customer communications.
- Often be the first point of contact in dealing with support queries coming directly from customers.
- Escalate and review requests with direct line managers for assistance and pursue progress when needed.
- Analyse and resolve customer issues resulting in meeting or outperforming the expected case metrics related to average duration, customer satisfaction, and time with support.
- Focus on customer satisfaction by providing quality answers, understanding the impact of potential issues on customer’s day to day to communicate accordingly and showing empathy towards the customer’s situation.
- Ability to troubleshoot product and technical issues providing clear explanations on how to resolve customer issues in a time-sensitive environment with a focus on providing superior service.
- Ability to multi-task and manage multiple cases at a time throughout the day, with a focus on resolving high priority issues.
- Work alongside the customer success team to manage requests from the customer backlog queue, updating customers with regular updates with effective and clear communication.
About you (as a person):
- You are driven and a self-starter.
- A logical and methodical approach to problem solving.
- Value collaboration and working in the open.
- Enjoy working as part of a team and individually.
- A good communicator.
- Want to work to bring about positive social change and impact.
Responsibilities for Cimple will be centered around the maintenance and improvement of the user’s experience from onboarding through to the end of the procurement journey. You will work alongside our customer success and sales team as well as product team, taking an active role in shaping our customer experience and improving the platform.
Company Benefits:
- Inclusive and supporting working environment so you can have autonomy, and make a real impact.
- Enhanced parental leave offerings.
- Company pension scheme.
- Discretionary bonus scheme.
- Bike to work scheme.
- Bring your dog to work.
- A commitment to your individual wellbeing, with access to our wellbeing initiatives.
- Learning and development opportunities.
- 26 days holiday (excl. bank holidays).
- Volunteer days.
- Flexible working hours.
- Bonus days leave - (birthday off, moving house).
Cimple Customer Success and Support Intern in London employer: Cimple Limited
Contact Detail:
Cimple Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cimple Customer Success and Support Intern in London
✨Tip Number 1
Get to know Cimple and its culture! Spend some time researching the company, its values, and its products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Cimple and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky customer situations and be ready to share your thought process. This shows you’re proactive and ready to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Cimple team and contributing to their exciting journey.
We think you need these skills to ace Cimple Customer Success and Support Intern in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and support shine through. We want to see that you’re genuinely excited about helping customers and making a positive impact!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the role. We love seeing how your skills can contribute to our mission at Cimple, so don’t hold back!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to your problem-solving approach and communication skills. Remember, we’re looking for someone who can handle customer queries effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Cimple.
How to prepare for a job interview at Cimple Limited
✨Know the Company Inside Out
Before your interview, make sure you research Cimple thoroughly. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Customer Success and Support Intern, you'll need to demonstrate your logical and methodical approach to problem-solving. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. This will highlight your suitability for the role.
✨Emphasise Team Collaboration
Cimple values collaboration, so be ready to discuss how you work well in a team. Share specific instances where you've contributed to group projects or supported colleagues. This will show that you're a good fit for their culture and can thrive in a small team environment.
✨Prepare for Customer Interaction Scenarios
Since you'll often be the first point of contact for customers, practice handling common support queries. Think about how you would communicate clearly and empathetically with customers facing issues. This preparation will help you feel more confident during the interview.