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- Tasks: Process and dispatch online orders while coordinating with stock teams.
- Company: Cilento, a fast-paced retail department store with a growing online presence.
- Benefits: Flexible hours, supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team and play a key role in e-commerce operations.
- Qualifications: 1-3 years in retail or administration, strong organisational skills required.
- Other info: Ideal for detail-oriented individuals who thrive in fast-paced environments.
The predicted salary is between 12 - 16 £ per hour.
We are looking for a detail-oriented Online Dispatch Administrator to support our growing retail e-commerce operations. This office-based, part-time or full-time role is responsible for processing and dispatching online orders, coordinating with stock teams, and assisting with company returns. The ideal candidate has 1–3 years' experience in retail, dispatch, or administration and thrives in a fast-paced environment.
This mid-level position plays a key role in ensuring the smooth processing and dispatch of online orders. In addition to managing online dispatch, the successful candidate will assist the stock team with processing company returns, helping maintain accurate inventory and efficient stock flow.
Key Responsibilities- Process and manage daily online orders from receipt through dispatch
- Coordinate with warehouse and store teams to ensure accurate picking and packing
- Generate shipping labels, invoices, and dispatch documentation
- Liaise with courier services to coordinate collections and track deliveries
- Resolve dispatch discrepancies and delivery issues
- Maintain accurate records in order management and inventory systems
- Assist the stock team in processing company returns and updating inventory records
- Support stock control and reconciliation processes
- Contribute to improving dispatch and returns procedures
- 1–3 years' experience in e-commerce, retail operations, dispatch, or administrative roles
- Strong organizational and administrative skills
- Experience using inventory or order management systems
- Proficiency in Microsoft Office (particularly Excel and Outlook)
- Excellent attention to detail and accuracy
- Ability to multitask and work efficiently in a fast-paced office environment
- Strong communication and problem-solving skills
- Experience within a retail department store environment
- Familiarity with courier booking and tracking systems
- Understanding of stock control and returns processing
- Staff loyalty scheme
- Supportive team environment
- Opportunity for growth within our expanding e-commerce division
- Flexible part-time or full-time opportunity
You are reliable, highly organized, and comfortable working with systems and processes. You understand the importance of accuracy in dispatch and inventory control, and you work well both independently and as part of a team.
Online Dispatch Administrator employer: Cilento Designer Wear
Contact Detail:
Cilento Designer Wear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Dispatch Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cilento. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to dispatch and e-commerce roles. Think about your past experiences and how they relate to the job. The more you prepare, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational skills and attention to detail. Share specific examples of how you've successfully managed orders or resolved discrepancies in the past. This will demonstrate that you’re the right fit for the Online Dispatch Administrator role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace Online Dispatch Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in e-commerce, dispatch, or administration. We want to see how your skills match the role of Online Dispatch Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Cilento. Share your passion for retail and how your organisational skills can help us improve our online operations.
Show Off Your Attention to Detail: As a detail-oriented role, we’re looking for candidates who can demonstrate their accuracy and thoroughness. Whether it’s through examples from previous jobs or specific projects, make sure to highlight this in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Cilento Designer Wear
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Online Dispatch Administrator. Familiarise yourself with the key tasks like processing orders and coordinating with stock teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples from your past experience where you've successfully managed multiple tasks or projects. Highlight how you maintained accuracy and efficiency, especially in a fast-paced environment.
✨Brush Up on Tech Skills
Make sure you're comfortable with Microsoft Office, particularly Excel and Outlook, as well as any inventory or order management systems. If you have experience with courier booking and tracking systems, mention it! Being tech-savvy can set you apart from other candidates.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially regarding dispatch discrepancies or delivery issues. Think of scenarios where you resolved similar challenges in the past and be ready to explain your thought process and the outcome.
