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- Tasks: Manage and grow client accounts while delivering innovative digital solutions.
- Company: Ciklum is a leading custom product engineering company with a global team of over 4,000 experts.
- Benefits: Enjoy an attractive compensation package and opportunities for training and self-development.
- Why this job: Join a high-growth company that values collaboration and innovation in the tech industry.
- Qualifications: 6-8 years in account management, with expertise in Retail & Consumer Goods.
- Other info: Work in a dynamic environment with onshore, nearshore, and offshore teams.
The predicted salary is between 36000 - 60000 £ per year.
Ciklum Greater London, England, United Kingdom
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Ciklum Greater London, England, United Kingdom
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Global Talent Acquisition Consultant driving Ciklum\’s growth in the US, UK, Israel, DACH region, and Asia.
Ciklum is looking for a Senior Account Manager to join our team full-time in UK.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a a Senior Account Manager with circa 8 years’ experience to manage and grow existing client business for our digital product and service offerings.
The post holder will have a primary focus on creating trusted partnerships where Ciklum delivers large scale innovation and digital platforms to support the growth of our clients across the Retail and Consumer Goods vertical. You will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.
Responsibilities:
- Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market
- Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
- Support technological and digital transformation conversations and initiatives at a strategic level
- Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
- Manage the account and delivery team performance
- Manage escalations for client account and provide help/support to team members by acting as the single point of contact
- Ensure robust and seamless governance and escalation management
- Identify and manage engagement risks, flagging issues early managing to resolution
- Achieve quarterly targets/quotas and KPI’s for client accounts
- Lead opportunities through all stages of the sales process from prospect to delivery
- Ensure pipeline quality and quantity in CRM and follow Ciklum sales process
Requirements:
- Minimum of 6-8 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
- Demonstrable knowledge and experience in the Retail & Consumer Goods sector including latest industry trends and operational expertise
- Excellent interpersonal, communication and presentation skills, (both verbally and written)
- Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
- Ability to lead and direct teams in a complex sales cycle
- Strong commercial and contractual acumen
- Capability to own and manage account level P& L responsibility including client contracts, invoicing etc.
- Experienced working in a dynamic, fast paced, matrix structured organisation with onshore, nearshore and offshore development teams
- A passion to learn, adapt and improve across interactions and deliverables
Personal skills:
- Entrepreneurial, high energy, solution led, people and relationship orientated
- Ambitious, highly motivated and results driven but also collaborative in nature
- Ability to build strong relationships and influence both internally and with our clients
- Can work autonomously, without close supervision, and mature enough to take responsibility
- Acts as a team player with highly developed communication skills
What`s in it for you?
- Attractive compensation package
- Build your career in a proven successful high growth company with unique service offering on the market
- Variety of knowledge sharing, training and self-development opportunities
- Private Equity backed environment to foster growth and collaboration
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Engineering and Information Technology
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Industries
IT Services and IT Consulting
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Senior Account Manager employer: Ciklum
Contact Detail:
Ciklum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Familiarise yourself with Ciklum's services and solutions, especially in the Retail and Consumer Goods sector. Understanding their offerings will help you articulate how your experience aligns with their needs during conversations.
✨Tip Number 2
Network with current or former employees of Ciklum on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage client relationships and drive growth. Tailoring your stories to reflect the challenges faced in the Retail and Consumer Goods sector will make a strong impression.
✨Tip Number 4
Stay updated on the latest trends and innovations in digital transformation within the industry. Being knowledgeable about current developments will allow you to engage in meaningful discussions and showcase your expertise during the interview process.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and the Retail & Consumer Goods sector. Use specific examples that demonstrate your ability to build relationships and manage client accounts effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with Ciklum's needs, particularly in managing client relationships and driving digital transformation initiatives.
Showcase Your Achievements: Quantify your achievements in previous roles. For instance, mention any targets you exceeded or successful projects you led that resulted in significant growth or client satisfaction.
Prepare for Interviews: If selected for an interview, prepare to discuss your experience in detail. Be ready to explain how you've managed client accounts, resolved issues, and contributed to business growth in past positions.
How to prepare for a job interview at Ciklum
✨Research Ciklum and the Role
Before your interview, take the time to thoroughly research Ciklum and understand their services, especially in the Retail and Consumer Goods sector. Familiarise yourself with their recent projects and innovations, as this will help you demonstrate your genuine interest and knowledge during the conversation.
✨Prepare for Scenario-Based Questions
Given the nature of the Senior Account Manager role, be ready to discuss specific scenarios where you've successfully managed client relationships or led teams through complex sales cycles. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Showcase Your Interpersonal Skills
As a Senior Account Manager, strong interpersonal skills are crucial. Be prepared to share examples of how you've built and maintained long-term relationships with clients. Highlight your communication style and how it has helped you convey value propositions to C-Level executives.
✨Demonstrate Your Commercial Acumen
Since the role involves managing account-level P&L responsibilities, be ready to discuss your experience with financial management, including contracts and invoicing. Show that you understand the commercial aspects of account management and can contribute to the profitability of Ciklum's client accounts.
