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For Companies At a Glance
- Tasks: Manage and grow client accounts while driving digital transformation initiatives.
- Company: Ciklum, a leading custom product engineering company.
- Benefits: Attractive compensation, career growth, and training opportunities.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 6-8 years in account management with strong communication skills.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Ciklum is looking for a Senior Account Manager to join our team full-time in the UK. We are a custom product engineering company that supports both multinational organisations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Senior Account Manager with circa 8 years' experience, you will manage and grow existing client business for our digital product and service offerings. The post holder will have a primary focus on creating trusted partnerships where Ciklum delivers large scale innovation and digital platforms to support the growth of our clients across the Retail and Consumer Goods vertical. You will be accountable for the overall growth, profitability and client satisfaction within your Account/Portfolio and partner with our delivery management function to ensure ongoing services are delivered to specification, time and budget.
Responsibilities:
- Accountable for developing and delivering the Account/Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market.
- Manage client account/s and build strong, sustainable long-term relationships to meet/exceed the mutual aims of both parties.
- Support technological and digital transformation conversations and initiatives at a strategic level.
- Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum's services and solutions and meet the clients' needs.
- Manage the account and delivery team performance.
- Manage escalations for client account and provide help/support to team members by acting as the single point of contact.
- Ensure robust and seamless governance and escalation management.
- Identify and manage engagement risks, flagging issues early managing to resolution.
- Achieve quarterly targets/quotas and KPIs for client accounts.
- Lead opportunities through all stages of the sales process from prospect to delivery.
- Ensure pipeline quality and quantity in CRM and follow Ciklum sales process.
Requirements:
- Minimum of 6-8 years in client account and relationship management; including consulting, technology solutions/IT services, front office transformation and digital engagements.
- Demonstrable knowledge and experience in the Retail & Consumer Goods sector including latest industry trends and operational expertise.
- Excellent interpersonal, communication and presentation skills, (both verbally and written).
- Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy.
- Ability to lead and direct teams in a complex sales cycle.
- Strong commercial and contractual acumen.
- Capability to own and manage account level P&L responsibility including client contracts, invoicing etc.
- Experienced working in a dynamic, fast-paced, matrix structured organisation with onshore, nearshore and offshore development teams.
- A passion to learn, adapt and improve across interactions and deliverables.
Personal skills:
- Entrepreneurial, high energy, solution led, people and relationship orientated.
- Ambitious, highly motivated and results driven but also collaborative in nature.
- Ability to build strong relationships and influence both internally and with our clients.
- Can work autonomously, without close supervision, and mature enough to take responsibility.
- Acts as a team player with highly developed communication skills.
What’s in it for you?
- Attractive compensation package.
- Build your career in a proven successful high growth company with unique service offering on the market.
- Variety of knowledge sharing, training and self-development opportunities.
- Private Equity backed environment to foster growth and collaboration.
Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
Senior Account Manager in London employer: Ciklum
Contact Detail:
Ciklum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Ciklum. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Ciklum's recent projects and innovations. Show them you’re not just another candidate; you’re genuinely interested in how they’re redefining industries.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in the Retail and Consumer Goods sector. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in client account management and any relevant achievements in the Retail and Consumer Goods sector. We want to see how you can bring value to Ciklum!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built strong client relationships and driven growth in previous positions. Let us know what makes you tick!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your interpersonal skills. We love candidates who can convey their ideas effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Ciklum team!
How to prepare for a job interview at Ciklum
✨Know Your Client
Before the interview, dive deep into Ciklum's client portfolio, especially in the Retail and Consumer Goods sector. Understand their challenges and how Ciklum's solutions can address them. This will help you speak confidently about how you can create trusted partnerships.
✨Showcase Your Experience
Prepare to discuss your past experiences in account management, particularly any successes you've had in growing client relationships. Use specific examples that highlight your ability to manage P&L responsibilities and lead teams through complex sales cycles.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be interacting with C-Level Executives, ensure you can convey the value proposition of Ciklum's services in straightforward terms. Role-play potential scenarios to boost your confidence.
✨Demonstrate Your Passion
Ciklum values individuals who are ambitious and solution-oriented. During the interview, express your enthusiasm for the role and the company. Share examples of how you've adapted and improved in previous roles, showcasing your commitment to personal and professional growth.
