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- Tasks: Support automation and AI initiatives in customer service, translating business needs into tech solutions.
- Company: Join Ciklum, a leading custom product engineering company with a global team.
- Benefits: Enjoy flexible work, tailored learning opportunities, and a supportive community.
- Why this job: Make a real impact on digital transformation and enhance customer experiences with cutting-edge technology.
- Qualifications: Experience in automation or AI, strong communication skills, and a consulting mindset.
- Other info: Dynamic environment with global exposure and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Ciklum is looking for an Intelligent Automation Consultant to join our team full-time in the UK. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
This project involves delivering a strategic discovery and proof-of-concept programme for a global, multi-brand organisation operating complex, high-volume customer service and operational workflows across multiple digital channels and backend systems. The engagement focuses on analysing and mapping complex query journeys across several products, identifying common patterns, fragmentation points, and opportunities for process optimisation and automation. It includes deep analysis of technology touchpoints and integrations across CRM, finance, and operational platforms to define a scalable, unified architecture capable of supporting AI-driven service journeys at scale. The programme also establishes a value-led prioritisation framework, enabling the client to objectively assess automation opportunities based on business impact and technical feasibility, and to build a phased delivery roadmap. A core outcome is the design, build, and validation of a non-production proof of concept, demonstrating technical feasibility and providing a tangible foundation for a future production rollout. The work directly supports the client’s broader digital transformation objectives by reducing execution risk, improving cross-system integration, and creating a repeatable model for scaling automation across their enterprise.
Responsibilities:
- Support the delivery of automation and Conversational AI initiatives within contact centre and customer service environments, translating business requirements into clear functional and technical specifications.
- Contribute to the design and evolution of Conversational AI, AI-assisted agent workflows, and contact centre automation use cases, aligned to customer experience and operational improvement goals.
- Facilitate and contribute to workshops, interviews, and design sessions with business and technical stakeholders to identify pain points and define AI-enabled service journeys.
- Work closely with developers, solution architects, and product owners to prioritise and deliver automation and Conversational AI solutions based on business value and feasibility.
- Assist in developing business cases and value assessments for AI and contact centre transformation initiatives, including efficiency gains and customer experience improvements.
- Support the application of technologies such as Conversational AI, RPA, workflow/low-code platforms, IDP, and Generative AI within customer service and operational processes.
- Ensure governance, data quality, and responsible AI principles are considered in solution design and delivery.
- Track adoption, performance metrics, and user feedback to support continuous improvement of deployed solutions.
- Contribute to internal and client-facing knowledge sharing, demonstrations, and training related to Conversational AI and intelligent automation.
Requirements:
- Experience contributing to automation or AI initiatives in a consulting, delivery, or product-focused role.
- Solid understanding of Intelligent Automation technologies including RPA, workflow, IDP, and AI-driven decisioning, with some exposure to Conversational AI desirable.
- Familiarity with customer service and contact centre ecosystems (e.g. CRM, CCaaS platforms) is beneficial but not mandatory.
- Experience working with technology teams in agile or hybrid delivery environments, supporting backlog definition and user story creation.
- Ability to analyse operational processes and translate them into clear functional and technical requirements.
- Good stakeholder engagement skills, comfortable working with both business and technical teams.
- Awareness of responsible AI, data governance, and regulatory considerations in AI-enabled solutions.
- Strong communication skills, able to explain technical concepts clearly to non-technical audiences.
- Consulting-oriented mindset: proactive, adaptable, and comfortable working across multiple client engagements.
- Willingness to travel to client sites when required.
What’s in it for you?
- Strong community: Work alongside top professionals in a friendly, open-door culture that values initiative and empowers its people to succeed.
- Fast-paced & agile environment: Be part of a dynamic, fast-moving organization that champions efficiency and innovation.
- Global exposure: Collaborate with international, cross-functional teams and contribute to large-scale initiatives.
- Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications.
- Flexibility: Balance office and remote work to fit your rhythm.
Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
Intelligent Automation Consultant employer: Ciklum
Contact Detail:
Ciklum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intelligent Automation Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to Intelligent Automation and think about how your skills can contribute. Tailor your responses to show you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. This will help you articulate your experience and showcase your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Intelligent Automation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Intelligent Automation Consultant role. Highlight any relevant projects or technologies you've worked with, especially in automation and AI.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about automation and how your background makes you a great fit for our team. Be specific about what excites you about the role and Ciklum as a company.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in previous roles. We love seeing candidates who can think critically and come up with innovative solutions!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ciklum
✨Know Your Tech Inside Out
Make sure you brush up on Intelligent Automation technologies like RPA, workflow, and AI-driven decisioning. Be ready to discuss how these tools can optimise customer service processes, as this will show your understanding of the role and its requirements.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to analyse operational processes or design AI-enabled service journeys. Practise articulating your thought process clearly, as this will demonstrate your consulting mindset and ability to engage with both technical and business stakeholders.
✨Showcase Your Stakeholder Engagement Skills
Be prepared to share examples of how you've worked with diverse teams in the past. Highlight your communication skills and how you've translated complex technical concepts for non-technical audiences, as this is crucial for the role.
✨Demonstrate a Proactive Approach
Ciklum values adaptability and initiative. Share instances where you've taken the lead on projects or identified opportunities for improvement. This will reflect your consulting-oriented mindset and your fit within their fast-paced environment.
