Associate Digital Account Director in City of London

Ciklum is looking for an Associate Account Director to join our team full-time in the United Kingdom. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

As an Associate Account Director, you will become a part of a cross-functional development team engineering experiences of tomorrow. We are looking for an experienced Associate Account Director with a minimum of 8 years’ experience to manage and grow existing client business for our digital product and service offerings. It’s an individual contributor role with a primary focus on creating trusted partnerships where Ciklum delivers large scale innovation and digital platforms to support the growth of our largest clients in the Consumer industry verticals.

You will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function, and other supporting functions to ensure ongoing services are delivered to specification, time and budget.

• Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market.
• Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties.
• Support technological and digital transformation conversations and initiatives at a strategic level.
• Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs.
• Manage the account and delivery team performance.
• Manage escalations for client account and provide help/support to team members by acting as the single point of contact.
• Work with the Account group leader to ensure robust and seamless governance and escalation management, where required, for the account.
• Identify and manage engagement risks, flagging issues early managing to resolution.
• Achieve quarterly targets/quotas and KPI’s for client accounts.
• Lead opportunities through all stages of the sales process from prospect to delivery.
• Ensure pipeline quality and quantity in CRM and follow Ciklum sales process.

Minimum of 8 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements. Experience in selling custom software development and/or digital transformation services is highly preferred. Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy. Strong commercial and contractual acumen. Capability to own and manage account level P&L responsibility including client contracts, invoicing etc. Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams.

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Ciklum is growing fast—inviting experienced professionals to lead digital transformation alongside Fortune 500 clients.