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For Companies At a Glance
- Tasks: Manage client accounts and build strong relationships to drive growth and satisfaction.
- Company: Join Ciklum, a leading custom product engineering company with a global team.
- Benefits: Great earning potential, private equity backing, and opportunities for self-development.
- Why this job: Be part of a dynamic team shaping the future of technology and innovation.
- Qualifications: 8+ years in account management, with experience in digital transformation and consumer industry.
- Other info: Fast-paced environment with excellent career growth opportunities.
The predicted salary is between 48000 - 72000 £ per year.
Ciklum is looking for an Associate Account Director to join our team full-time in the United Kingdom. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role
As an Associate Account Director, become a part of a cross-functional development team engineering experiences of tomorrow. We are looking for an experienced Associate Account Director with a minimum of 8 years’ experience to manage and grow existing client business for our digital product and service offerings. It’s an individual contributor role with a primary focus on creating trusted partnerships where Ciklum delivers large scale innovation and digital platforms to support the growth of our largest clients in the Consumer industry verticals.
You will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.
Responsibilities
- Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market
- Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
- Support technological and digital transformation conversations and initiatives at a strategic level
- Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
- Manage the account and delivery team performance
- Manage escalations for client account and provide help/support to team members by acting as the single point of contact
- Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account
- Identify and manage engagement risks, flagging issues early managing to resolution
- Achieve quarterly targets/quotas and KPI’s for client accounts
- Lead opportunities through all stages of the sales process from prospect to delivery
- Ensure pipeline quality and quantity in CRM and follow Ciklum sales process
Requirements
- Minimum of 8 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
- Demonstrable knowledge of the Consumer vertical including latest industry trends and operational expertise
- Experience in selling custom software development and/or digital transformation services is highly preferred
- Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
- Strong commercial and contractual acumen
- Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
- Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams
What`s in it for you?
- Private Equity backed environment to foster growth and collaboration
- Great earning potential for the entrepreneurial high performer
- Build your career in a proven successful high growth company with unique service offering on the market
- Variety of knowledge sharing, training and self-development opportunities
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
Associate Account Director employer: Ciklum
Contact Detail:
Ciklum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Research the company inside out. Know their products, culture, and recent news. This will help you tailor your conversations and show you're genuinely interested in what they do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to account management. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Associate Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Account Director role. Highlight your experience in client account management and digital transformation, as these are key for us at Ciklum.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've built strong client relationships and delivered successful projects in the past.
Showcase Your Industry Knowledge: Demonstrate your understanding of the Consumer vertical and current industry trends. This will show us that you’re not just experienced, but also knowledgeable about the market we operate in.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Ciklum
✨Know Your Stuff
Make sure you have a solid understanding of Ciklum's services and the Consumer industry. Research recent trends and challenges in digital transformation, as well as how Ciklum positions itself in the market. This will help you speak confidently about how you can contribute to their goals.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at Ciklum and share relevant anecdotes from your own career. This will demonstrate your ability to create trusted partnerships, which is key for the Associate Account Director role.
✨Showcase Your Achievements
Prepare specific examples of how you've successfully managed client accounts and driven growth in previous roles. Highlight your experience with P&L responsibility and any successful digital transformation projects you've led. This will illustrate your capability to meet the expectations outlined in the job description.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage client relationships. Think through potential challenges you might face in the role and how you would address them. This will show that you're proactive and ready to tackle the complexities of the position.