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- Tasks: Lead strategic growth and client satisfaction in the Travel and Hospitality sector.
- Company: Ciklum, a custom product engineering company with a global team of over 4,000 experts.
- Benefits: Attractive compensation, career development, and dynamic work environment.
- Why this job: Drive innovation and transformation in a high-growth company with unique market offerings.
- Qualifications: 10-15 years in senior client-facing roles, strong knowledge of Travel and Hospitality.
- Other info: Join a collaborative team focused on agility and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
Account Director (Travel and Hospitality sector)We are looking for an Account Director to join our team in London. Ciklum is a custom product engineering company that supports multinational organizations and scaling startups to solve complex business challenges. With a global team of over 4,000 professionals, we engineer technology that redefines industries and shapes how people live.About the role:As an Account Director, you will be accountable for the strategic direction, overall growth, profitability, and client satisfaction across your portfolio. Youll collaborate closely with delivery, commercial, and technical leadership teams to ensure high-value services are delivered on time and within budget. The role focuses on creating trusted partnerships where Ciklum delivers large-scale innovation and digital platforms to support client growth in the Travel & Hospitality space.Responsibilities:Define and own the strategic Account / Portfolio Plan, ensuring long-term growth through deep client and market understandingBuild and lead strong, sustainable C-level relationships with client stakeholdersChampion and drive technology and digital transformation initiatives at a strategic levelAct as a senior leader across internal matrix teams (delivery, commercial, technical, marketing), promoting collaboration to meet client needsEnsure the highest standard of account governance and proactively manage risks and escalationsDrive client satisfaction, commercial growth, and profitability across accountsLead senior-level opportunities through all stages of the sales lifecycle — from identification to deal closure and deliveryMaintain high-quality pipeline and CRM hygiene in line with Ciklum\’s sales process and reporting expectationsOwn and manage the full account-level P&L, contracts, invoicing, and commercial governanceRequirements:10-15 years in senior client-facing roles such as Account Director, Client Partner, or similar, ideally within technology solutions / IT services / digital consultancyStrong domain knowledge of the Travel and Hospitality sector in the UK and relevant operational and digital trendsProven track record managing C-level relationships and driving large-scale transformation dealsExcellent interpersonal, communication, and executive presentation skillsStrong leadership and team collaboration skills in complex, matrix environmentsExperience managing account-level financials (P&L), contracts, and revenue targetsFamiliarity with onshore, nearshore, and offshore delivery modelsStrong commercial acumen and ability to develop high-value propositionsA self-starter mindset, with a passion for growth, ownership, and continuous improvementPersonal skills:Strategic thinker with entrepreneurial energyStrong influencing and relationship-building capabilitiesHighly motivated, results-driven, and collaborativeAbility to operate independently while fostering team successMature, responsible, and people-oriented leaderWhat\’s in it for you?Attractive compensation packageCareer development in a successful, high-growth company with a unique market offeringA dynamic environment backed by Private Equity, promoting agility and innovationLearning, development, and professional growth opportunitiesExplore, empower, engineer with Ciklum!Interested already? We would love to hear from you. Submit your application. We look forward to meeting you at Ciklum.Seniority levelDirectorEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesIT Services and IT Consulting, IT System Custom Software Development, and Software Development#J-18808-Ljbffr
Account Director (Travel and Hospitality sector) employer: Ciklum
Contact Detail:
Ciklum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (Travel and Hospitality sector)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Travel and Hospitality sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Account Director role!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience in managing C-level relationships and driving transformation deals. Share specific examples of how you've contributed to growth and client satisfaction in previous roles.
✨Tip Number 3
Prepare for interviews by researching Ciklum and its impact on the Travel and Hospitality sector. Understand their projects and clients, and think about how your skills can contribute to their goals. Tailor your responses to show you’re not just a fit for the role, but also for their company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Ciklum and being part of our innovative team. Let’s make it happen!
We think you need these skills to ace Account Director (Travel and Hospitality sector)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Director in the Travel and Hospitality sector. Highlight your relevant experience and skills that align with the job description, especially your track record in managing C-level relationships and driving transformation deals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your strategic thinking and leadership skills can contribute to our team. Be sure to mention specific examples from your past experiences that demonstrate your fit for the position.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. Did you drive significant growth or improve client satisfaction? Numbers speak volumes, so include metrics that showcase your impact in previous roles, especially in the Travel and Hospitality sector.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic team at Ciklum!
How to prepare for a job interview at Ciklum
✨Know Your Stuff
Before the interview, dive deep into Ciklum's projects and their impact on the Travel and Hospitality sector. Familiarise yourself with recent trends and challenges in the industry so you can speak confidently about how your experience aligns with their needs.
✨Build Rapport with C-Level Insights
Since the role involves managing C-level relationships, prepare to discuss your past experiences in building these connections. Share specific examples of how you've successfully navigated complex client dynamics and driven transformation initiatives.
✨Showcase Your Strategic Thinking
Be ready to outline your approach to developing strategic account plans. Think about how you would define long-term growth for Ciklum’s clients and be prepared to discuss your methods for ensuring client satisfaction and profitability.
✨Demonstrate Leadership and Collaboration
Highlight your leadership style and how you foster collaboration across teams. Prepare anecdotes that showcase your ability to lead diverse teams towards a common goal, especially in matrix environments, as this will resonate well with their expectations.