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- Tasks: Lead strategic growth and client satisfaction in the Travel and Hospitality sector.
- Company: Ciklum, a custom product engineering company with a global team of over 4,000 experts.
- Benefits: Attractive compensation, career development, and dynamic work environment.
- Why this job: Drive innovation and transformation in a high-growth company while building strong client relationships.
- Qualifications: 10-15 years in senior client-facing roles with strong knowledge of Travel and Hospitality.
- Other info: Join a collaborative team focused on agility and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
Ciklum is looking for a Account Director to join our team full-time in London.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As an Account Director, you will be accountable for the strategic direction, overall growth, profitability, and client satisfaction across your portfolio. You’ll collaborate closely with delivery, commercial, and technical leadership teams to ensure high-value services are delivered on time and within budget. The role will focus on creating trusted partnerships where Ciklum delivers large-scale innovation and digital platforms to support the growth of our clients across the Travel&Hospitality space.
UKF25
Responsibilities:
- Define and own the strategic Account / Portfolio Plan, ensuring long-term growth through deep client and market understanding
- Build and lead strong, sustainable C-level relationships with client stakeholders
- Champion and drive technology and digital transformation initiatives at a strategic level
- Act as a senior leader across internal matrix teams (delivery, commercial, technical, marketing), promoting collaboration to meet client needs
- Ensure the highest standard of account governance and proactively manage risks and escalations
- Drive client satisfaction, commercial growth, and profitability across accounts
- Lead senior-level opportunities through all stages of the sales lifecycle — from identification to deal closure and delivery
- Maintain high-quality pipeline and CRM hygiene in line with Ciklum’s sales process and reporting expectations
- Own and manage the full account-level P&L, contracts, invoicing, and commercial governance
Requirements:
- 10-15 years in senior client-facing roles such as Account Director, Client Partner, or similar, ideally within technology solutions / IT services / digital consultancy
- Strong domain knowledge of the Travel and Hospitality sector in the UK and relevant operational and digital trends
- Proven track record managing C-level relationships and driving large-scale transformation deals
- Excellent interpersonal, communication, and executive presentation skills
- Strong leadership and team collaboration skills in complex, matrix environments
- Experience managing account-level financials (P&L), contracts, and revenue targets
- Familiarity with onshore, nearshore, and offshore delivery models
- Strong commercial acumen and ability to develop high-value propositions
- A self-starter mindset, with a passion for growth, ownership, and continuous improvement
Personal skills:
- Strategic thinker with entrepreneurial energy
- Strong influencing and relationship-building capabilities
- Highly motivated, results-driven, and collaborative
- Ability to operate independently while fostering team success
- Mature, responsible, and people-oriented leader
What`s in it for you?
- Attractive compensation package
- Career development in a successful, high-growth company with a unique market offering
- A dynamic environment backed by Private Equity, promoting agility and innovation
- Learning, development, and professional growth opportunities
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
Account Director (Travel and Hospitality sector) employer: Ciklum
Contact Detail:
Ciklum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (Travel and Hospitality sector)
✨Network Like a Pro
Get out there and connect with people in the Travel and Hospitality sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Showcase Your Expertise
When you get the chance to chat with potential employers, make sure to highlight your experience in managing C-level relationships and driving transformation deals. Share specific examples of how you've made an impact in previous roles to really stand out.
✨Be Ready for the Interview
Prepare for interviews by researching Ciklum and understanding their approach to technology and digital transformation. Think about how your skills align with their needs and be ready to discuss how you can contribute to their growth in the Travel and Hospitality space.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Ciklum.
We think you need these skills to ace Account Director (Travel and Hospitality sector)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in the Travel and Hospitality sector and how it aligns with our needs at Ciklum. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven growth, managed client relationships, or led successful projects. We love seeing quantifiable results that demonstrate your impact.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits well with our culture at Ciklum, so don’t be afraid to show us who you are and what motivates you. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team at Ciklum!
How to prepare for a job interview at Ciklum
✨Know Your Stuff
Before the interview, dive deep into Ciklum's projects and their impact on the Travel and Hospitality sector. Familiarise yourself with recent trends and challenges in the industry so you can speak confidently about how your experience aligns with their needs.
✨Build Rapport with C-Level Insights
Since the role involves managing C-level relationships, prepare to discuss your past experiences in building these connections. Think of specific examples where you've successfully influenced senior stakeholders and driven transformation initiatives.
✨Showcase Your Strategic Thinking
Be ready to outline your approach to developing strategic account plans. Share how you've previously identified growth opportunities and navigated complex client landscapes, demonstrating your ability to think ahead and act decisively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making process. Prepare scenarios where you've managed risks or escalations effectively, showcasing your leadership and collaboration skills in a matrix environment.