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- Tasks: Lead strategic growth and client satisfaction in the Travel and Hospitality sector.
- Company: Ciklum, a custom product engineering company with a global team of over 4,000 experts.
- Benefits: Attractive compensation, career development, and dynamic work environment.
- Why this job: Drive innovation and digital transformation while building strong C-level relationships.
- Qualifications: 10-15 years in senior client-facing roles with strong knowledge of Travel and Hospitality.
- Other info: Join a high-growth company backed by Private Equity, promoting agility and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Account Director (Travel and Hospitality sector)
We are looking for an Account Director to join our team in London. Ciklum is a custom product engineering company that supports multinational organizations and scaling startups to solve complex business challenges. With a global team of over 4,000 professionals, we engineer technology that redefines industries and shapes how people live.
About the role:
As an Account Director, you will be accountable for the strategic direction, overall growth, profitability, and client satisfaction across your portfolio. Youll collaborate closely with delivery, commercial, and technical leadership teams to ensure high-value services are delivered on time and within budget. The role focuses on creating trusted partnerships where Ciklum delivers large-scale innovation and digital platforms to support client growth in the Travel & Hospitality space.
Responsibilities:
- Define and own the strategic Account / Portfolio Plan, ensuring long-term growth through deep client and market understanding
- Build and lead strong, sustainable C-level relationships with client stakeholders
- Champion and drive technology and digital transformation initiatives at a strategic level
- Act as a senior leader across internal matrix teams (delivery, commercial, technical, marketing), promoting collaboration to meet client needs
- Ensure the highest standard of account governance and proactively manage risks and escalations
- Drive client satisfaction, commercial growth, and profitability across accounts
- Lead senior-level opportunities through all stages of the sales lifecycle — from identification to deal closure and delivery
- Maintain high-quality pipeline and CRM hygiene in line with Ciklum’s sales process and reporting expectations
- Own and manage the full account-level P&L, contracts, invoicing, and commercial governance
Requirements:
- 10-15 years in senior client-facing roles such as Account Director, Client Partner, or similar, ideally within technology solutions / IT services / digital consultancy
- Strong domain knowledge of the Travel and Hospitality sector in the UK and relevant operational and digital trends
- Proven track record managing C-level relationships and driving large-scale transformation deals
- Excellent interpersonal, communication, and executive presentation skills
- Strong leadership and team collaboration skills in complex, matrix environments
- Experience managing account-level financials (P&L), contracts, and revenue targets
- Familiarity with onshore, nearshore, and offshore delivery models
- Strong commercial acumen and ability to develop high-value propositions
- A self-starter mindset, with a passion for growth, ownership, and continuous improvement
Personal skills:
- Strategic thinker with entrepreneurial energy
- Strong influencing and relationship-building capabilities
- Highly motivated, results-driven, and collaborative
- Ability to operate independently while fostering team success
- Mature, responsible, and people-oriented leader
What’s in it for you?
- Attractive compensation package
- Career development in a successful, high-growth company with a unique market offering
- A dynamic environment backed by Private Equity, promoting agility and innovation
- Learning, development, and professional growth opportunities
Explore, empower, engineer with Ciklum!
Interested already? We would love to hear from you. Submit your application. We look forward to meeting you at Ciklum.
Seniority level
- Director
Employment type
- Full-time
Job function
- Engineering and Information Technology
Industries
- IT Services and IT Consulting, IT System Custom Software Development, and Software Development
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Account Director (Travel and Hospitality sector) employer: Ciklum
Contact Detail:
Ciklum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (Travel and Hospitality sector)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Travel and Hospitality sector. Attend industry events, join relevant online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your successes in managing C-level relationships and driving transformation deals. When you get the chance to chat with potential employers, share these stories to demonstrate your value.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how you can help them grow. This will not only impress your interviewers but also show that you’re genuinely interested in making an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Ciklum and ready to take on the exciting challenges ahead.
We think you need these skills to ace Account Director (Travel and Hospitality sector)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in the Travel and Hospitality sector and how it aligns with Ciklum's goals. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive growth and client satisfaction. Use numbers and examples to illustrate your success in managing C-level relationships and leading transformation initiatives.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only skilled but also a great fit for our culture. Share your passion for technology and how you’ve fostered collaboration in previous roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Ciklum
✨Know Your Stuff
Make sure you have a solid understanding of the Travel and Hospitality sector. Research current trends, challenges, and innovations in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Build Your Story
Prepare to share specific examples from your past experiences that highlight your ability to manage C-level relationships and drive transformation deals. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Showcase Your Leadership Skills
As an Account Director, you'll need to demonstrate strong leadership capabilities. Be ready to discuss how you've led teams in complex environments and fostered collaboration across different departments. Highlight any successful projects where your leadership made a difference.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about Ciklum's approach to client satisfaction and digital transformation initiatives. This shows that you're not just interested in the role, but also in how you can contribute to the company's success.
