At a Glance
- Tasks: Lead a team to ensure high-quality service in fire remediation for leaseholders and lenders.
- Company: Join Peabody, a values-driven organisation focused on community and support.
- Benefits: Enjoy up to 30 days holiday, flexible benefits, and professional development opportunities.
- Other info: Be part of a diverse team that celebrates new ideas and inclusivity.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management and knowledge of leasehold management is essential.
Our Vacancy
Join us as the Remediation Compliance Manager and help ensure leaseholders, lenders and colleagues receive a compliant, efficient and high-quality service across Peabody's fire remediation programme.
What You'll Do
As Remediation Compliance Manager, you'll lead the operational delivery of Peabody's leaseholder Deed of Certificate (DoC) programme, landlord certificate production and lender assurance function. You'll ensure the successful management of approximately 13,000 leaseholder accounts while maintaining high standards of compliance, accuracy and customer service. Leading a team of seven, you'll translate programme objectives into deliverable caseloads, oversee performance, manage risk and provide operational leadership across a business-critical function.
What You'll Do
- Manage and develop a team of seven Remediation Compliance Engagement Managers and one Remediation Compliance Administrator, driving high performance and continuous improvement.
- Translate programme plans into deliverable caseloads and ensure resources are effectively allocated to meet priorities and deadlines.
- Oversee the quality, accuracy and timeliness of case management activities, leaseholder engagement and record keeping.
- Lead the day-to-day production of landlord certificates, supporting property sales and disposals across the organisation.
- Manage lender assurance enquiries relating to remortgaging, sales and staircasing, ensuring consistent, accurate and timely responses.
- Monitor operational performance, risks and service delivery, escalating issues where appropriate.
- Maintain accurate and auditable records to support governance, compliance, audit requirements and potential litigation.
- Work collaboratively with teams across Housing, Property, Legal and Fire Remediation to support programme objectives and deliver excellent customer outcomes.
What You'll Need
- Significant experience managing teams alongside coaching and performance management
- Strong knowledge of leasehold management, landlord and tenant matters, service charges or a related regulated property environment
- Experience delivering large-scale case management, compliance or leaseholder engagement programmes
- Understanding of landlord certificates, lender assurance processes and documentation associated with remortgaging, property sales and staircasing
What We Offer
- Up to 30 days’ annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
- Professional development and opportunities to broaden your experience
Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
Please read before applying
Peabody does not provide sponsorship as a licensed UK employer.
This advert will close on Monday 31st August. However, we reserve the right to close this advert early if we receive a high volume of suitable applications.
Our Assessment Process
Our fair, inclusive and transparent recruitment process includes an in-person Interview. This will be held at our Westminster Bridge Road office across the following dates 7th, 14th, 16th and 21st of September 2026.
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Remediation Compliance Manager in London employer: CIH Scotland
At Peabody, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where our values guide every decision. As the Remediation Compliance Manager, you'll not only lead a dedicated team but also benefit from generous annual leave, professional development opportunities, and a flexible benefits scheme that prioritises your well-being. Join us in making a meaningful impact within the community while enjoying a culture that celebrates diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Remediation Compliance Manager in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like CIH Scotland, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
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We think you need these skills to ace Remediation Compliance Manager in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for CIH Scotland and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at CIH Scotland
✨Get to Know Public Sector Values
Before your interview with CIH Scotland, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for CIH Scotland.
