We are currently recruiting for an experienced Housing Officer to join a local authority's Tenancy Management team. The successful candidate will be responsible for managing a designated housing patch, delivering effective tenancy management services, resolving tenancy breaches and ensuring residents receive the support needed to sustain their tenancies.
The Role
- Manage a designated housing patch, overseeing tenancies from sign-up through to termination in accordance with relevant policies and procedures.
- Investigate and resolve tenancy breaches, including anti-social behaviour, hate crime and other tenancy-related issues.
- Conduct regular estate and property inspections, identifying and addressing issues affecting the safety and condition of the patch.
- Identify vulnerable tenants and those at risk of tenancy failure, coordinating appropriate support and interventions.
- Investigate and resolve complex tenancy management complaints, including enquiries from elected members and MPs.
- Work closely with internal teams, external agencies and support providers to resolve tenancy and neighbourhood issues.
- Organise and attend multi-agency meetings, case conferences and resident engagement activities.
- Support residents in identifying local priorities and developing initiatives to improve neighbourhoods and estates.
Key Requirements
- Previous experience as a Housing Officer, Neighbourhood Housing Officer or Tenancy Management Officer within a local authority or housing association.
- Strong knowledge of tenancy management legislation, policies and procedures.
- Experience managing a housing patch, including estate inspections, tenancy enforcement and tenancy sustainment.
- Experience investigating anti-social behaviour, hate crime and tenancy breaches.
- Understanding of safeguarding responsibilities and supporting vulnerable residents.
- Experience handling complex housing complaints and resolving tenancy-related disputes.
- Experience maintaining accurate case records and using housing management systems.
- Driving License
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
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Housing Officer employer: CIH Scotland
Peabody is an exceptional employer committed to fostering a culture of diversity and inclusion, making it a rewarding place to work. With a focus on employee growth and development, you will have the opportunity to shape impactful strategies that enhance belonging for both residents and colleagues. Located in one of the UK's largest housing associations, Peabody offers a collaborative environment where your contributions are valued and can lead to meaningful change.
