Metropolitan Thames Valley Housing (MTVH) is seeking a Director of Customer Experience to lead its £ Fit for the Future transformation. You will shape customer experience strategy, oversee contact and voice services, and drive omni-channel initiatives across MTVH.
You will partner with peers across Housing, Leaseholder Services, Neighbourhoods, Property and Corporate Services to ensure customers shape service design and outcomes. Experience in regulated sectors is valuable.
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Director of Customer Experience Transformation employer: CIH Scotland
Peabody is an exceptional employer committed to fostering a culture of diversity and inclusion, making it a rewarding place to work. With a focus on employee growth and development, you will have the opportunity to shape impactful strategies that enhance belonging for both residents and colleagues. Located in one of the UK's largest housing associations, Peabody offers a collaborative environment where your contributions are valued and can lead to meaningful change.
