At a Glance
- Tasks: Manage tenancies, resolve estate issues, and tackle anti-social behaviour.
- Company: Join a supportive team at Citizen Housing, committed to community welfare.
- Benefits: Enjoy 26 days annual leave, flexible hours, and a generous pension scheme.
- Other info: Hybrid working options and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 37595 - 37595 € per year.
The Hereford & Worcester Neighbourhood team manages around 4,000 customer homes within Herefordshire, Worcestershire, Gloucestershire and Warwickshire.
Position: Permanent Full time Position, 37 hours per week
Location: Hereford & Worcester / Hybrid working
Salary: £37,595
Responsibilities:
- Overseeing tenancy management and estate issues.
- Dealing with Anti‑Social behaviour from minor reports to serious cases and actively being involved in multi‑agency work to resolve issues.
- Dealing with sensitive safeguarding matters.
- Carrying out regular block and estate inspections.
- Involvement in the management of new build properties for all tenancy management issues.
- Conducting tenancy reviews for all properties within the allocated patch.
- Reviewing service charges and depreciation.
Qualifications:
- Ability to carry out interviews to discuss sensitive customer issues.
- Excellent IT skills.
- Ability to develop successful professional relationships with partners to achieve positive outcomes.
- Willingness and ability to work flexibly and attend meetings and other events outside normal business hours to meet the needs of the service.
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handle conflict.
- Highly self‑motivated, able to act with integrity and show drive and enthusiasm.
- Current driving licence and access to a car.
Desirable:
- Experience working with a Social Housing Provider or similar customer‑facing role.
- Ability to be innovative and look for ways to improve customer experience.
Benefits:
- Annual leave starts at 26 days per year plus bank holidays.
- Annual leave purchase scheme – option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Organisational sick pay.
- Generous Pension Scheme – Citizen will match contributions at 4%, 6% or up to 10%.
- Competitive salary.
- Comprehensive health insurance and wellness programmes.
- Flexible working hours and generous leave policies.
- Access to training programmes and career development resources.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
EEO Statement: Proud Corporate Member of WISH – The Network for Women Working in Social Housing. Citizen Housing is a Disability Confident Employer. Official Accredited Living Wage Employer.
Neighbourhood Officer in Worcester employer: CIH International Housing Group
Citizen Housing is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements, generous leave policies, and a commitment to diversity and inclusion, employees are empowered to thrive in their roles while making a meaningful impact in the community. Located in the picturesque Hereford & Worcester area, this position not only provides competitive benefits but also the opportunity to engage with local residents and contribute to enhancing their living environments.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Worcester
✨Tip Number 1
Network like a pro! Reach out to current Neighbourhood Officers or people in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for you. It’s all about making connections that could lead to opportunities!
✨Tip Number 2
Prepare for the interview by researching common questions for tenancy management roles. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Show off your IT skills! If you’ve got experience with specific software or tools relevant to the role, be sure to mention them during your conversations. We know how important tech is in managing customer homes effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Neighbourhood Officer in Worcester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your experience with tenancy management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to emphasise your IT skills and ability to handle sensitive customer issues. Use specific examples from your past experiences to demonstrate how you've successfully managed similar situations. This will help us see you in action!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is self-motivated and enthusiastic, so don’t be afraid to show us what makes you unique. A genuine approach can really make your application stand out!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and the role. We can’t wait to hear from you!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the responsibilities of a Neighbourhood Officer. Brush up on tenancy management, anti-social behaviour handling, and safeguarding matters. Being knowledgeable about these areas will show that you're serious about the role.
✨Showcase Your People Skills
This role requires building relationships with customers and partners. Prepare examples of how you've successfully managed sensitive situations or resolved conflicts in the past. Highlight your ability to communicate effectively and empathetically.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with anti-social behaviour or conducting tenancy reviews. Think through your responses ahead of time, focusing on your problem-solving skills and adaptability.
✨Demonstrate Your Flexibility
The job requires flexibility in working hours and adapting to change. Be prepared to discuss how you've managed your time and adapted to new challenges in previous roles. This will show that you're ready to meet the demands of the position.
