Housing Needs Triage Officer
The Homelessness and Housing Needs Team is looking for a Housing Needs Triage Officer to join our team to be the first point of contact for households in the borough who have a housing need and to triage households so that they are then assessed by the most relevant parts of the service.
Responsibilities will include:
- To provide a triage services via telephone, email and using our online case management system to households who have a housing need and to households who are homeless or threatened with homelessness
- To provide a first point of contact for the Housing Online and Allocations services
- To provide initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention
- To respond to all of the referrals that the Council receives under the Duty to Refer, making initial inquiries and triaging as appropriate
- To make emergency accommodation bookings on behalf of the Homelessness Prevention Officers
- To provide effective operational and administration support within the Homelessness and Housing Needs Team, including telephone calls to applicants to gather information, making third party enquiries, writing letters, taking notes, responding to emails and updating applicant records
Relevant experience in frontline/ operational Homelessness services is desirable.
Staff Benefits
- Generous Annual Leave - 27 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays
- Local Government Pension Scheme
- GP Helpline - Available 7 days a week
- Employee Assistance Programme - Including a 24/7 Your Care Helpline
- Free Eye Tests and Flu Vaccines
- Free Onsite Gym - Located at Shute End Offices, Wokingham
- Salary Sacrifice Schemes - Including Car and Cycle to Work schemes
- Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
- Move through Menopause Course
- Sports & Social Group Activities - Including running, football, cricket & more
- Learning & Development Opportunities
- Employee Networks
- And more!
Wokingham is an equal opportunities employer.
For an informal discussion about the role, please contact Kerry Flynn, Allocations Team Leader - Kerry.Flynn@wokingham.gov.uk.
Housing Needs Triage Officer in Wokingham employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
