At a Glance
- Tasks: Support tenancy services with admin tasks and customer enquiries.
- Company: Advance, a forward-thinking housing organisation.
- Benefits: Generous holiday, training opportunities, and employee discounts.
- Other info: Hybrid working and excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in admin roles and strong customer service skills.
The predicted salary is between 23866 - 23866 £ per year.
Location: Witney, Oxfordshire - Hybrid working
Hours: 35 contracted hours per week
Salary: Up to £23,866.65 per annum (depending on experience)
Closing Date: 19 June 2026
Job ref: 5068
About the Role
We are looking for an organised and customer‑focused Housing Administrator to support our tenancy and leasehold services. In this role you will provide high‑quality administrative support, maintain accurate records and act as a key point of contact for customers and colleagues. Your work will be vital to ensuring housing services run smoothly and that customers receive timely and effective assistance.
What you’ll do:
- Provide effective administrative support to the tenancy and leasehold team
- Maintain accurate records and update housing systems, including OpenHousing
- Act as a first point of contact for customer enquiries, resolving issues where possible
- Support rent account enquiries, including rent statements, payment advice and Housing Benefit information
- Arrange meetings, appointments and travel, supporting meetings through minute‑taking and coordination
- Assist with lettings, re‑lets, customer involvement events and service improvements
- Support responses to complaints, anti‑social behaviour cases and neighbour disputes in line with procedure
- Process invoices, purchase orders and other financial administration as required
What we’re looking for:
- Experience in an administrative role, ideally within housing or a customer‑focused environment
- Strong customer service and communication skills
- Confidence using IT systems and databases, including Microsoft Office and housing systems
- GCSEs (or equivalent) including English and Maths
- A well‑organised approach with good attention to detail
- Demonstrated partnership, respect, inclusion, drive and efficiency, working collaboratively and communicating clearly
Benefits of working for Advance:
- Paid holiday (25‑30 days plus bank holidays, pro‑rata for part‑time hours)
- Sector‑specific training and opportunities for professional development
- Access to Perks at Work discounts
- Long‑service awards payable in 5‑year increments
- Golden Hello/Refer a Friend up to £500
- Cycle‑to‑work scheme
- Employee Assistance Programme
- Free DBS disclosure
- Career progression opportunities within Advance
- Pension scheme with matched contributions above the statutory minimum (if eligible)
We are an equal‑opportunities employer who values staff and the difference they make to customers. We do not tolerate racism or discrimination of any kind and are committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, and to supporting customers from similarly diverse backgrounds. Applicants must provide evidence of right‑to‑work. An enhanced DBS disclosure will be required for this role, and the cost of the disclosure will be covered by Advance.
Housing Administrator in Witney employer: CIH International Housing Group
Advance is an exceptional employer located in Witney, Oxfordshire, offering a supportive and inclusive work culture that prioritises employee growth and development. With benefits such as generous paid holiday, sector-specific training, and a strong commitment to diversity, Advance ensures that its Housing Administrators thrive in a collaborative environment while making a meaningful impact on the community.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Administrator in Witney
✨Tip Number 1
Get to know the company! Research Advance and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Housing Administrator, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing administration. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Advance.
We think you need these skills to ace Housing Administrator in Witney
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Administrator role. Highlight your relevant experience in administrative roles, especially within housing or customer-focused environments, to show us you’re the right fit!
Show Off Your Skills:We want to see your strong customer service and communication skills shine through. Use specific examples in your application that demonstrate how you've effectively resolved customer enquiries or supported a team.
Be Detail-Oriented:Attention to detail is key in this role! Ensure your application is free from typos and errors. A well-organised application reflects your ability to maintain accurate records and manage tasks efficiently.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Administrator inside out. Familiarise yourself with key responsibilities like maintaining records and handling customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about supporting customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or improved someone's experience. This will demonstrate your ability to handle enquiries effectively.
✨Get Comfortable with IT Systems
The job mentions using IT systems and databases, so brush up on your skills with Microsoft Office and any housing systems you might encounter. If you have experience with similar software, be prepared to discuss it. Showing that you're tech-savvy can give you an edge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
