Job Title: Homeless Support Worker
Job Location: B70 0AJ West Bromwich
Salary: £13.74 per hour
Contract type: Permanent
Working hours: 35 hours per week
Shift Patterns: 7am-3pm or 1pm-9pm. Working 5 days out of 7 which include bank holidays and weekends.
About the role
Chapter House is a 24-hour supported housing project based in West Bromwich and provides temporary accommodation for single homeless people who have support needs. Each person's stay is for up to one year.
This residential scheme offers choices and chances to those who are homeless and may be ex‑offenders. To succeed you need to be enthusiastic, confident and non‑judgemental.
The role involves ensuring the health and well‑being of clients through managing health & safety, fire safety, safeguarding issues, managing risk effectively and working in partnership with the county council's preferred support provider.
The keyworker assists each client in identifying their support needs and empowering them to acquire the skills to achieve their objectives as set out within the support plan, which is reviewed monthly with their key worker.
We require a DBS check to be completed if you are successful in this role. Further details will be sent following offer.
About you
We are looking to recruit a full-time support worker who has previous experience and knowledge of the criminal justice system and services for homeless and ex‑offenders. You should have excellent communication skills when working with vulnerable people and want to make a difference. A good team player who can work well under pressure is essential.
Ideal candidates have at least 1 year of experience supporting vulnerable people within a housing or community setting, knowledge of the criminal justice system, and knowledge of the housing sector, in particular supported housing and housing benefits.
Clear understanding of managing risk of harm and risk of re‑offending, the ability to offer advice and guidance, ability to provide practical support that meets clients' needs and the ability to respond to a crisis while remaining calm.
About us
We are GSA, providing affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes across the West Midlands and Southwest.
Everyone deserves a home, it's a place from which we build our future. We thrive at home. We play an active role in dealing with the housing crisis, providing affordable homes for people who need them most.
When our customers need more, we offer a range of services including care, money advice and coaching to support them. We also provide care and support to the most vulnerable people, such as those who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We believe how we do things is as important as what we do. Our culture is built on commitment and behaviour, with five core commitments: We believe our customer is everything, We are one team, We are supportive and caring, We are business‑minded for social purpose, and We are curious and ambitious.
Benefits
- Trust based flexible working and supportive friendly teams
- 20 days annual holiday entitlement, increasing to 22 days
- Opportunity to buy or sell annual leave
- A defined contribution pension scheme – GSA matches up to 6% contributions
- 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice, fitness plans and legal and financial support
- Access to Blue Light discount card membership
- Confidential Employee Assistance Programme (EAP)
- Cycle to work Scheme
- Eligible for occupational sick pay
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord is a Disability Confident Employer and actively encourages applications from individuals with disabilities. We provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role are guaranteed an interview.
We also provide assistance, adjustments, or adaptations throughout our selection processes if required.
Contact Details:
CIH International Housing Group Recruitment Team
