Social Housing Assessment and Lettings Officer in Wembley

Salary range: £40,182 - £42,060 p.a. inc. London weighting

Contract: 3 x 12 month fixed term

Hours of work: 36 hours per week

Location: Civic centre and other locations from time to time

The Post

This is a customer-facing role which means direct contact with customers with a view to providing a tailor‑made advice service on the best way of resolving customers' housing issues. The successful candidate's day‑to‑day duties will involve assessing, investigating and verifying customers' housing needs under part 6 of the housing act 1996 and managing a large caseload of customers on the Housing Register. This role will include carrying out home visits, telephone duties and office interviews to determine customers' housing needs.

The Person

We are looking for a dynamic, hardworking and focused individual who takes pride in delivering excellent services. Also able to work proactively, is highly motivated and ready for a new challenge. The ideal candidate will also have drive, resilience and enthusiasm with a strong background of core legislations. They should have the ability to effectively plan, organise and manage conflicting priorities in line with the demands of customers on the housing register. The ability to work as part of a team and make effective links with a range of professionals and services.

Key Points for Candidates

• A good understanding of the relevant housing legislations and policies related to the role.
• Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including customers, councilors, MPs and other advocate agencies.
• A 'Can do' positive approach to work with the ability of finding creative ways of delivering results which go beyond what is expected wherever possible.
• Problem solving and decision making – ability to deal with complex cases and situations within a busy environment and achieve positive outcomes.

Why join us?

• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family‑friendly policies for parent, guardians and carers
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans and season ticket loans
• Travel perks including affordable parking nearby, a Cycle to Work scheme and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community. We positively encourage all applicants to self‑identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights can be found here.

As a disability confident employer Brent welcomes applications from people with all disabilities, including "non‑visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us.