At a Glance
- Tasks: Support residents facing housing difficulties with compassionate and efficient administrative assistance.
- Company: Join Welwyn Hatfield Borough Council, making a real difference in your community.
- Benefits: Enjoy flexible working, free parking, and a minimum of 25 days annual leave.
- Other info: Hybrid role with excellent career progression opportunities in a supportive environment.
- Why this job: Be the first point of contact for those in need and help resolve housing issues.
- Qualifications: Good education, strong IT skills, and experience in customer service are essential.
The predicted salary is between 28426 - 30324 € per year.
Starting salary £28,426pa with progression to £30,324pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance). 37 hours per week (hybrid working). Permanent contract.
Do you want to make a real difference to people facing homelessness? Welwyn Hatfield Borough Council is looking for a Housing Needs Administrator to join our Housing Options service. This is a vital frontline role supporting residents who may be experiencing housing difficulty and requiring clear, compassionate and efficient assistance. You will provide high-quality administrative and technical support to the Housing Needs Team, helping ensure a responsive, accurate and customer‑centred service. You'll be the first point of contact for many customers, dealing with enquiries by telephone, email and in person, while also supporting key housing processes and maintaining accurate records. The role involves working with sensitive personal information, supporting locally agreed schemes, and liaising with internal teams and partner agencies to help resolve housing‑related issues.
Key Responsibilities
- Providing professional, customer‑focused administrative support to the Housing Options service.
- Responding to enquiries from residents in a responsive, accurate and compassionate manner.
- Maintaining and updating customer records across IT and case management systems.
- Supporting officers and managers with complaints, member enquiries and partnership working.
- Liaising with colleagues, temporary accommodation providers and other services to resolve issues.
- Responsibility for maintaining financial records and conducting finance administrative tasks.
- Ensuring compliance with data protection, equality and housing legislation at all times.
Qualifications and Skills
It is essential the postholder has a good general standard of education, including GCSE Math and English (or equivalent), strong IT skills, including confidence using Microsoft Word, Excel and Outlook. Experience in a customer‑facing role with excellent written and verbal communication skills is required, as is the ability to work to deadlines and use initiative to solve problems. An understanding of equality, diversity and data protection principles is necessary. Experience within housing, local government or a similar public service environment would be an advantage but is not essential. The role is hybrid with the expectation of attending the office at least twice a week. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential.
Benefits
We offer the Local Government Pension Scheme, an attractive working environment in the heart of Welwyn Garden City, flexible working, free parking, access to electric pool cars and a minimum of 25 days annual leave each year. Full employee benefits are available on our careers site. Please note we do not provide sponsorship for employment in the UK.
Housing Needs Administrator in Welwyn Garden City employer: CIH International Housing Group
Welwyn Hatfield Borough Council is an exceptional employer, offering a supportive and compassionate work environment where you can truly make a difference in the lives of residents facing housing challenges. With a commitment to employee growth through annual salary progression, flexible hybrid working arrangements, and a comprehensive benefits package including generous leave and pension schemes, this role as a Housing Needs Administrator provides not only meaningful work but also a fulfilling career path in the heart of Welwyn Garden City.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Needs Administrator in Welwyn Garden City
✨Tip Number 1
Get to know the company! Research Welwyn Hatfield Borough Council and their Housing Options service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for residents, being able to convey information clearly and compassionately is key. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Welwyn Hatfield Borough Council.
We think you need these skills to ace Housing Needs Administrator in Welwyn Garden City
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Needs Administrator role. We want to see how you can make a real difference in supporting residents facing housing difficulties.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience:If you've worked in a customer-facing role or have experience in housing or local government, be sure to mention it! We love seeing how your background can contribute to our mission of providing compassionate assistance to those in need.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the role of a Housing Needs Administrator inside out. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents, be ready to share examples of your customer service experience. Think of specific situations where you provided compassionate support or resolved issues effectively. This will demonstrate your ability to handle sensitive situations with care.
✨Brush Up on Relevant Legislation
Understanding data protection, equality, and housing legislation is crucial for this position. Do some research on these topics and be prepared to discuss how they apply to the role. This shows that you’re not just looking for any job, but that you’re committed to doing it right.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the team, the challenges they face, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
