At a Glance
- Tasks: Manage properties, build relationships, and support tenants in a proactive housing role.
- Company: Join Greatwell Homes, a progressive housing association dedicated to community and customer service.
- Benefits: Enjoy flexible hours, professional development, and perks like gym memberships and eyecare vouchers.
- Other info: Be part of a mission-driven team focused on creating great living environments.
- Why this job: Make a real difference in your community while developing your skills in a supportive team.
- Qualifications: Experience in housing management or related roles, with strong communication and problem-solving skills.
The predicted salary is between 32022 - 39138 £ per year.
Join Our Neighbourhood Housing Team! As part of our continued commitment to delivering excellent services to our customers, we are recruiting a new Neighbourhood Housing Officer to join our Housing Team on a part-time basis for 18.5 hours per week. This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It’s an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service.
About the Role
- Manage a defined patch of properties, building strong and positive relationships with customers
- Deliver proactive tenancy management, early intervention and tenancy sustainment support
- Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required
- Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained
- Identify welfare concerns and provide appropriate support or referrals
- Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice
- Work closely with colleagues and external partners to resolve issues effectively
- Provide a visible, customer-focused presence within our communities
About You
- Have experience in housing management or a related role
- Are confident managing ASB cases and complex tenancy issues
- Understand welfare support and safeguarding responsibilities
- Are proactive, resilient and solution-focused
- Can manage a varied workload and prioritise effectively
- Communicate clearly and professionally, both verbally and in writing
- Are passionate about delivering excellent customer service
Why Join Us?
- Reduced patch sizes to enable meaningful customer engagement
- A supportive and collaborative team environment
- The opportunity to help shape and strengthen our housing service
- Ongoing professional development and training
If you’re motivated, customer-focused, and ready to be part of a team that is investing in doing things better, we’d love to hear from you.
About us
At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home." We’re proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed to providing great services and high-quality living environments. Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live. We value our staff and always look for ways in which we can help them develop their skills and knowledge.
Benefits
- Cycle to work scheme
- Employee assistance program
- Eyecare Vouchers
- Gym membership
- Life milestone awards
- Pensions
- Perkbox
- Simplyhealth
Values
- Inclusion
- Collaboration
- Kindness
- Customer-focused
- Adaptability
Neighbourhood Housing Officer (18.5 hours) in Wellingborough employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
