Trainee Housing Solutions Officer FTC (Homelessness)

• Employer: Borough of Broxbourne
• Salary: Starting salary £37,017.76 p.a.
• Location: Cheshunt, Hertfordshire, EN8 9XQ. Bishops College
• Contract: Temporary
• Working pattern: Full Time
• Hours: 37 hours.
• DBS check: Yes
• Closing date: 24/06/2026 at 23:55
• Reference: THSO

Position Summary

This is a great opportunity to join the Housing Solutions Team at Broxbourne Council as a Trainee Housing Solutions Officer (Homelessness). The role is offered on a 12‑month fixed term contract with a starting salary of £37,017.76 p.a. You will work full time, 37 hours per week, for a temporary contract, and will be subject to a DBS check.

Responsibilities

• Interview and assess individuals and households at risk of homelessness.
• Manage a caseload of clients, collaborating with colleagues and external agencies to provide advice and solutions.
• Conduct sensitive conversations with clients to set expectations and provide support.
• Participate in a comprehensive in‑person training programme during the probationary period.
• Adhere to the Council’s core values of Teamwork, Innovation, Effectiveness, and Respect (TIER).

Qualifications and Experience

• Previous experience working within a local authority or housing/homelessness setting.
• Knowledge of relevant legislation.
• Highly motivated with a genuine interest in helping people.
• Excellent communication skills, fluent spoken English.
• Good written and analytical skills; GCSE (or equivalent) in English and Maths.
• Full driving licence.
• Experience in a customer‑facing role (essential).

Benefits

The Council offers a benefits package that includes generous leave entitlement, an Employee Assistance Programme, a benefits platform, full training and development programmes, membership of the Local Government Pension Scheme, and free membership to the Council’s local leisure centres, providing access to gym, swimming pool, fitness classes, racket sport sessions, a health suite and discounts across leisure and culture services.

Equal Opportunities

Broxbourne Council is an Equal Opportunities employer.