At a Glance
- Tasks: Support income management by assisting customers with rent and arrears issues.
- Company: Join a diverse and inclusive team dedicated to community support.
- Benefits: Enjoy up to 30 days holiday, medical cash plan, and professional development.
- Other info: Flexible working environment with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in challenging situations and knowledge of housing legislation required.
The predicted salary is between 30000 - 40000 € per year.
Role Overview
The Rent Officer will support the Income Management team by ensuring effective and efficient delivery of income management duties, including rent collection and arrears management for current and former customers.
Key Responsibilities
- Provide early intervention, guidance and assistance to customers who are struggling to meet rent or arrears payments.
- Work collaboratively with the Communities team and other colleagues to resolve arrears cases promptly and comprehensively.
- Ensure all formal arrears action is justified, proportionate and acted upon in line with current policies, procedures and legislation.
- Maintain accurate records of all customer interactions and actions taken.
- Support the implementation of arrears recovery procedures and enforcement of tenancy conditions.
Qualifications and Experience
- Experience in a similar role dealing with challenging situations and complex lifestyles.
- Knowledge of social housing, housing legislation and welfare benefits.
- Experience of implementing arrears recovery procedures and enforcing tenancy conditions.
- Good IT skills, including Microsoft Office 365.
- Strong problem‑solving and decision‑making skills.
- A valid driving licence, access to own vehicle with full MOT and insurance for business use.
Benefits
- Referral scheme
- Stakeholder pension scheme
- Up to 30 days holiday per year
- Annual volunteering days in local community
- Medical cash plan
- Birthday off
- £150 Perkbox allowance
- Cycle to work scheme
- Professional membership fees paid
- Financial education
- Travel season tickets loan scheme
- Savings clubs
- Training and coaching
- Counselling and well‑being programme
- Enhanced maternity and paternity leave
We promote a diverse and inclusive workplace. All qualified applicants will receive equal consideration under the Equality Act 2010.
Rent Support Officer in Trafford employer: CIH International Housing Group
As a Rent Support Officer, you will join a supportive and inclusive team dedicated to making a positive impact in the community. Our organisation offers a range of benefits including generous holiday allowances, professional development opportunities, and a commitment to employee well-being, ensuring that you can thrive both personally and professionally. Located in a vibrant area, we foster a collaborative work culture that values diversity and encourages innovative solutions to housing challenges.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Rent Support Officer in Trafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Rent Support Officer roles. Think about how your experience with challenging situations and arrears recovery can shine through in your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in previous roles. This will demonstrate your ability to handle the responsibilities of the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Rent Support Officer in Trafford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in income management and dealing with challenging situations. We want to see how your skills align with the role of Rent Support Officer, so don’t hold back!
Showcase Your Problem-Solving Skills:In your written application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially in a social housing context.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Rent Support Officer position. We can’t wait to hear from you!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, housing legislation, and welfare benefits. Being able to discuss these topics confidently will show that you're well-prepared and understand the role of a Rent Support Officer.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully dealt with challenging situations or complex lifestyles. Highlight how you approached these issues and what solutions you implemented, as this is crucial for the role.
✨Be Ready to Collaborate
Since the role involves working closely with the Communities team and other colleagues, think of instances where you've worked collaboratively in the past. Be ready to discuss how you can contribute to resolving arrears cases effectively.
✨Demonstrate Your IT Proficiency
Familiarise yourself with Microsoft Office 365 and any other relevant software. You might be asked about your IT skills during the interview, so having specific examples of how you've used these tools in previous roles will give you an edge.
