At a Glance
- Tasks: Lead the delivery of mental health services and manage team referrals.
- Company: Porchlight, a dedicated organisation supporting vulnerable individuals.
- Benefits: Generous leave, pension scheme, flexible working, and professional development support.
- Other info: Fixed-term role with potential for extension and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication skills and experience in managing teams.
The predicted salary is between 30000 - 40000 £ per year.
The vacancy will support the delivery of Live Well Kent and Medway's mental health and wellbeing services. You will have responsibility for all referrals coming into the service, manage the incoming telephone system as well as the online and email process. You will train your team and the supporting Link staff to manage the demand and will be responsible for the quality of this vital element of the service. You will support the area manager with data management for reporting cycles in addition to managing the team responsible for initial contact with LWK&M. Good people and communication skills will be essential.
Working pattern: 37.5 hours, 9.00am to 5.00pm, Mondays to Fridays with some flexibility required.
Location type: On-site
Contract type: Fixed term until 31st March 2027.
Interview date: 24th June 2026
The contract for this role runs until 31st March 2027. We hope to extend the contract if new funding is obtained, but this isn't guaranteed at the time of writing this job advert.
Equal Opportunities Employer: Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community. Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.
Benefits:
- Generous annual leave entitlements
- Generous pension scheme
- Occupational sick pay
- Occupational maternity and support pay
- Employee assistance programme
- Cycle to work scheme
- Access to mental health first aiders
- Sponsorship for professional qualifications
- Staff loans
- Hybrid and flexible working
- Life assurance
Service Manager - Homelessness Services in Tonbridge employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to fostering a supportive and inclusive work environment, particularly for those passionate about making a difference in mental health and wellbeing services. With generous benefits such as a robust pension scheme, flexible working options, and opportunities for professional development, employees are empowered to grow both personally and professionally while contributing to vital community services in Kent and Medway.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Homelessness Services in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to people in the homelessness services sector, especially those connected to Porchlight. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to service management and mental health. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your passion for mental health and wellbeing during interviews. Share personal stories or experiences that highlight your commitment to safeguarding and promoting welfare – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Manager - Homelessness Services in Tonbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Service Manager. We want to see how you can support the delivery of mental health and wellbeing services, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills:Since good people and communication skills are essential for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to demonstrate your ability to manage referrals and team training in your examples.
Highlight Your Team Management Experience:We’re looking for someone who can manage a team effectively. In your application, share specific instances where you’ve successfully trained or led a team, especially in high-demand situations. This will show us you’re ready to take on the responsibilities of this role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Services
Familiarise yourself with Live Well Kent and Medway's mental health and wellbeing services. Understand the specific challenges faced by the homeless community and how these services can make a difference. This knowledge will help you demonstrate your commitment and suitability for the role.
✨Showcase Your Communication Skills
As a Service Manager, you'll need excellent people skills. Prepare examples of how you've effectively communicated with teams or clients in the past. Think about situations where you resolved conflicts or trained others, as these will highlight your ability to manage the incoming referrals and support your team.
✨Prepare for Data Management Questions
Since you'll be responsible for data management and reporting cycles, brush up on your data handling skills. Be ready to discuss any relevant experience you have with data management systems or reporting tools, and think about how you can ensure quality in this vital aspect of the service.
✨Emphasise Your Commitment to Safeguarding
Porchlight is dedicated to safeguarding vulnerable individuals. Be prepared to discuss your understanding of safeguarding principles and share any relevant experiences. This will show that you take the welfare of children, young people, and adults at risk seriously, aligning with the organisation's values.
