At a Glance
- Tasks: Assist with customer liaison for planned retrofit works and ensure effective communication.
- Company: Join a supportive team in the social housing sector focused on community impact.
- Benefits: Flexible working, 27 days leave, volunteering days, and a £250 learning allowance.
- Other info: Enjoy a dynamic work environment with plenty of opportunities for personal growth.
- Why this job: Make a difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in social housing and retrofit projects, plus strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
The purpose of this role is to assist with the delivery and customer liaison of planned retrofit works programmes, working with customers on a daily basis to ensure communication is maintained at all times and accommodate their needs. Experience of working within the social housing sector, dealing with clients and tenants, and on retrofit projects with knowledge of PAS 203 is required.
Responsibilities
- Assist with the delivery and customer liaison of planned retrofit works programmes.
- Manage, monitor and review performance standards to meet targets.
- Possess effective communication, influencing and negotiation skills.
- Use ICT skills including Microsoft Office and SharePoint.
- Use effective organisational skills.
Qualifications
- Experience working within the social housing sector and dealing with clients and tenants.
- Experience on retrofit housing projects and knowledge of PAS 203.
- Full UK driving licence.
Benefits
- A range of flexible working options.
- 27 days paid annual leave each year in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Long-term and serious illness payment support scheme.
- Up to 9% employer's contribution to the pension scheme (match funded).
- £250 annual "Live and Learn" allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of tools, computer equipment, and travel season tickets.
- Monthly staff lottery scheme.
Tenant Liaison Officer employer: CIH International Housing Group
As a Tenant Liaison Officer, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With flexible working options, generous leave policies, and a commitment to continuous learning, our company fosters a culture of collaboration and respect, making it an excellent employer for those passionate about social housing and community engagement.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those involved in retrofit projects. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your communication skills! When you get the chance for an interview or informal chat, make sure to highlight your experience in liaising with clients and tenants. Use examples from your past roles to demonstrate how you’ve effectively managed relationships.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you’re interested in, even if they’re not advertising for a Tenant Liaison Officer. Express your interest and ask about potential opportunities.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and job listings tailored for roles like Tenant Liaison Officer. Make sure to check it out regularly and apply through us to increase your chances of landing that dream job!
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in the social housing sector and any relevant retrofit projects. We want to see how your skills align with our needs, so don’t hold back!
Show Off Your Communication Skills:Since this role is all about liaising with tenants, it’s crucial to demonstrate your effective communication skills. Use clear and concise language in your application to show us you can keep everyone in the loop.
Highlight Your ICT Proficiency:Mention your experience with Microsoft Office and SharePoint. We love tech-savvy candidates, so let us know how you’ve used these tools to manage projects or improve communication in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Retrofit Stuff
Make sure you brush up on your knowledge of PAS 203 and the specifics of retrofit projects. Being able to discuss these topics confidently will show that you’re not just familiar with the jargon, but that you understand how it applies in real-world scenarios.
✨Showcase Your Communication Skills
Since this role involves daily interaction with clients and tenants, be prepared to demonstrate your effective communication skills. Think of examples where you've successfully managed client relationships or resolved conflicts, and be ready to share those stories.
✨Highlight Your Organisational Skills
This position requires strong organisational abilities. Come equipped with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, especially if they relate to ICT skills like Microsoft Office or SharePoint.
✨Be Ready to Discuss Flexibility
With a range of flexible working options available, be prepared to talk about how you can adapt to different working environments. Share experiences where you've had to be flexible in your approach, whether it’s in managing your time or accommodating client needs.
