At a Glance
- Tasks: Engage tenants to shape housing services and drive meaningful change.
- Company: Join a forward-thinking housing service committed to customer involvement.
- Benefits: Enjoy 26 days annual leave, flexible working, and a solid pension scheme.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference by amplifying tenant voices and improving services.
- Qualifications: Experience in social housing, strong communication, and project management skills.
The Role
Are you passionate about involving customers in shaping decision‑making and driving meaningful change? Do you enjoy creating a range of diverse and inclusive opportunities for customers to be involved? If so, then our Tenant Engagement Officer role is for you. This is a vital role in Housing Services, during a time of significant and exciting change as we look to improve services following our recent regulatory inspection.
You will take ownership in delivering, supporting and creating comprehensive and high‑quality customer scrutiny and engagement across the service, ensuring compliance with regulatory requirements throughout. You will create mechanisms to share tenant feedback and lived experience, bringing the customer voice to life in a compelling way, whilst liaising with internal stakeholders to make sure feedback is incorporated into shaping priorities and housing service delivery. Building strong relationships with internal and external stakeholders is central to this role whilst leading collaborative projects and embedding a culture of co‑creation across the service.
Requirements
- Experience of working in a social housing environment or a similar regulated field
- A genuine passion for putting customers at the heart of decision making
- Strong communication skills, able to confidently engage with a wide range of people in person, online, over the phone and in writing as well as active listening skills and a proficiency at moderating conversations
- Ability to work at pace and prioritise and project manage several tasks at once
- Motivation, conscientiousness, and the ability to think on your feet, work on your own initiative, as well as being a team player
- Excellent written and visual communication skills with the ability to adapt style and output to the varying needs of different audiences
- Curiosity, empathy and a genuine desire to help people
- Experience of using Microsoft Office (particularly Word, Excel, PowerPoint and Outlook)
- Ability to analyse qualitative and quantitative information
- A full, valid driving licence and access to a car as regular travel is a key to this role
Benefits
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part‑time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part‑time employees)
Employment Details
This is a full‑time position; applications on a secondment or part‑time basis would be considered for the right applicant.
Interview Appointment
Interviews will take place the w/c 17th August 2026.
Equal Opportunity
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Tenant Engagement Officer employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Engagement Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by CIH International Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like CIH International Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at CIH International Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at CIH International Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Tenant Engagement Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of CIH International Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Tenant Engagement Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at CIH International Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of CIH International Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
