At a Glance
- Tasks: Manage a housing patch, resolve tenant issues, and engage with the community.
- Company: Public sector organisation focused on high-quality tenant services.
- Benefits: Competitive hourly rate, hybrid working model, and opportunity to make a difference.
- Other info: Flexible work environment with a focus on community engagement.
- Why this job: Join a dynamic team and support vulnerable residents in a meaningful way.
- Qualifications: Experience as a Tenancy Officer and strong knowledge of ASB management.
The predicted salary is between 27 - 30 £ per hour.
Location: North London (Hybrid Working)
Contract Length: 6-Month Contract
Rate: £27 - £30 per hour (Umbrella)
Sector: Public Sector and Government / Social Housing
About the Organisation & Role
I am partnering with an organisation within the Public Sector and Government to recruit an experienced, resilient, and proactive Tenancy Officer for a 6-month contract. Based in North London, this role is ideal for a housing professional who thrives in a fast-paced environment and is passionate about delivering high-quality, tenant-focused services to the community. This position offers a flexible hybrid working model, allowing you to successfully balance remote work with necessary on-site patch management and estate inspections.
Key Responsibilities
- Patch Management: Take full operational ownership of a dedicated housing patch consisting of over 600 properties.
- ASB Management: Utilise your strong anti-social behaviour knowledge to identify, investigate, and robustly resolve low-to-high-level ASB cases, nuisance, and harassment.
- Tenancy Ascertainment: Work within the Public Sector and Government framework to support vulnerable residents, manage complex casework, and coordinate with multi-agency partners.
- Enforcement & Legal Action: Address tenancy breaches, prepare comprehensive case files for legal proceedings, and attend court for non-compliance, subletting, or gas safety issues when required.
- Community Engagement: Conduct estate inspections, mediate neighbour disputes to prevent escalation, and maintain excellent communication with residents.
What We Are Looking For
- Expert Tenancy Management Background: Proven experience working as a Housing or Tenancy Officer within a local authority or housing association setting.
- Strong ASB Knowledge: A solid track record of handling complex enforcement cases and utilising mediation skills to resolve community conflict.
- Patch Familiarity: Comfortably managing a high-volume caseload of 600+ properties.
- Systems Proficiency: Experience using standard public sector housing management systems (such as NEC/Northgate) to maintain accurate, GDPR-compliant records.
Morgan Hunt is an equal opportunities employer.
Tenancy Officer employer: CIH International Housing Group
As a Tenancy Officer with our organisation in North London, you will join a dedicated team committed to delivering exceptional tenant-focused services within the public sector. We offer a supportive work culture that values resilience and proactivity, alongside flexible hybrid working arrangements that promote a healthy work-life balance. With opportunities for professional growth and development, you will play a vital role in enhancing community engagement and making a meaningful impact on residents' lives.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Tenancy Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ASB knowledge and tenancy management skills. Think of real-life examples where you've successfully handled complex cases or resolved disputes, as these will show your expertise and passion for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values. Check out our website for opportunities that match your skills and interests, and tailor your approach to each one to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for their Tenancy Officer position.
We think you need these skills to ace Tenancy Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Officer role. Highlight your experience in housing management and any relevant ASB knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering tenant-focused services and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Experience:When detailing your experience, focus on specific examples that demonstrate your ability to manage a high-volume caseload and resolve complex cases. We love seeing real-life scenarios where you've made a difference!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Patch
Before the interview, make sure you research the specific area you'll be managing. Familiarise yourself with the demographics, common issues, and community resources in North London. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your ASB Expertise
Prepare examples of how you've successfully managed anti-social behaviour cases in the past. Be ready to discuss your approach to resolving conflicts and how you’ve worked with other agencies. This will highlight your strong knowledge and experience in a key area of the role.
✨Demonstrate Systems Proficiency
Brush up on your knowledge of public sector housing management systems like NEC or Northgate. If you have experience with these systems, be prepared to discuss how you've used them to maintain records and manage caseloads effectively. This will reassure the interviewer of your technical capabilities.
✨Engage with Community Focus
Think about how you can engage with residents and improve their living conditions. Prepare to share ideas on community engagement and how you would handle estate inspections. Showing that you care about tenant-focused services will resonate well with the organisation's values.
