At a Glance
- Tasks: Manage a housing patch, resolve ASB cases, and support vulnerable residents.
- Company: Join a dynamic public sector organisation focused on community services.
- Benefits: Competitive hourly rate, hybrid working model, and impactful community engagement.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience as a Housing Officer and strong ASB knowledge required.
The predicted salary is between 54000 - 62400 £ per year.
Location: North London (Hybrid Working)
Contract Length: 6-Month Contract
Rate: £27 - £30 per hour (Umbrella)
Sector: Public Sector and Government / Social Housing
About the Organisation & Role
I am partnering with an organisation within the Public Sector and Government to recruit an experienced, resilient, and proactive Tenancy Officer for a 6-month contract. Based in North London, this role is ideal for a housing professional who thrives in a fast-paced environment and is passionate about delivering high-quality, tenant-focused services to the community. This position offers a flexible hybrid working model, allowing you to successfully balance remote work with necessary on-site patch management and estate inspections.
Key Responsibilities
- Patch Management: Take full operational ownership of a dedicated housing patch consisting of over 600 properties.
- ASB Management: Utilise your strong anti-social behaviour knowledge to identify, investigate, and robustly resolve low-to-high-level ASB cases, nuisance, and harassment.
- Tenancy Ascertainment: Work within the Public Sector and Government framework to support vulnerable residents, manage complex casework, and coordinate with multi-agency partners.
- Enforcement & Legal Action: Address tenancy breaches, prepare comprehensive case files for legal proceedings, and attend court for non-compliance, subletting, or gas safety issues when required.
- Community Engagement: Conduct estate inspections, mediate neighbour disputes to prevent escalation, and maintain excellent communication with residents.
What We Are Looking For
- Expert Tenancy Management Background: Proven experience working as a Housing or Tenancy Officer within a local authority or housing association setting.
- Strong ASB Knowledge: A solid track record of handling complex enforcement cases and utilising mediation skills to resolve community conflict.
- Patch Familiarity: Comfortably managing a high-volume caseload of 600+ properties.
- Systems Proficiency: Experience using standard public sector housing management systems (such as NEC/Northgate) to maintain accurate, GDPR-compliant records.
Morgan Hunt is an equal opportunities employer.
Tenancy & ASB Officer — Hybrid (North London) employer: CIH International Housing Group
As a Tenancy & ASB Officer with our organisation in North London, you will join a dedicated team committed to delivering exceptional tenant-focused services within the public sector. We offer a supportive work culture that values resilience and proactivity, alongside flexible hybrid working arrangements that promote a healthy work-life balance. With opportunities for professional growth and development, you will play a vital role in enhancing community engagement and making a meaningful impact in the lives of residents.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy & ASB Officer — Hybrid (North London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Tenancy Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ASB knowledge and tenancy management skills. Think of real-life examples where you've successfully resolved issues or managed complex cases, as these will really impress potential employers.
✨Tip Number 3
Don’t just apply anywhere—focus on organisations that align with your values and expertise. Check out our website for roles that match your skills, especially in public sector housing, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy & ASB Officer — Hybrid (North London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy & ASB Officer role. Highlight your experience in housing management and any relevant ASB cases you've handled. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering tenant-focused services and how your background makes you a great fit for our team. Keep it engaging and personal!
Showcase Your Community Engagement Skills:Since community engagement is key in this role, share examples of how you've successfully mediated disputes or conducted estate inspections in the past. We love to see real-life applications of your skills!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Patch
Familiarise yourself with the specific area you'll be managing. Research the community, understand the demographics, and be aware of any ongoing issues related to anti-social behaviour (ASB). This will show your potential employer that you're proactive and genuinely interested in making a positive impact.
✨Showcase Your ASB Expertise
Prepare examples from your past experience where you've successfully handled ASB cases. Be ready to discuss your approach to mediation and conflict resolution, as well as any legal actions you've taken. This will demonstrate your strong knowledge and capability in managing complex situations.
✨Highlight Your Systems Skills
Make sure you’re comfortable discussing your experience with housing management systems like NEC or Northgate. Bring up specific instances where you've used these systems to maintain records or manage caseloads effectively. This will reassure them that you can hit the ground running.
✨Engage with Community Focus
Emphasise your commitment to community engagement. Share how you've previously conducted estate inspections or mediated disputes. Showing that you value communication and relationship-building with residents will align perfectly with their tenant-focused service ethos.
