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- Tasks: Coordinate sales and service for social housing, ensuring excellent customer support.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy competitive perks, including discounts, health support, and generous holiday.
- Other info: Be part of a dynamic team driving change towards a world without waste.
- Why this job: Make a real impact in sustainability while growing your career.
- Qualifications: Customer-focused, organised, and a creative problem-solver.
The predicted salary is between 25000 - 30000 £ per year.
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Telford
Reporting To: Danielle Dudley
Description
At Reconomy Connect, we're changing the way the world thinks about waste. By bringing together several of Reconomy's market-leading brands and specialist services, we're leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
The Head Office of the Recycling Loop, in Telford you'll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
Our success is built on four core values:
- Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role
As Sales and Service Coordinator within the Social Housing Team, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. Establishing strong relationships with customers and supply chain partners to book in customer orders. Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad‑hoc queries and using problem‑solving skills to create good outcomes today and even better outcomes in the future. As part of a small team, you will be in a fast‑paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to be able to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly. It's important that you work well under pressure, and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer's Service Level Agreements.
What we need from you
- Enthusiastic and customer‑focused, with a drive to deliver exemplary service.
- Organised and proactive in managing workloads.
- Creative problem‑solver with the confidence to suggest effective solutions.
- A team player who supports colleagues, whether in the same room or a different department.
- Results‑oriented, aiming for satisfied customers and achievement of KPIs.
- Motivated for success, whether that's personal career growth or team achievements.
- Competent in Microsoft Office applications.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
- Community engagement: Volunteer days and collaboration with local charities
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
- Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change
Sales & Service Coordinator - Social Housing in Telford employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Coordinator - Social Housing in Telford
✨Tip Number 1
Get to know the company inside out! Research Reconomy Connect and its values, especially their commitment to sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Sales & Service Coordinator, you'll be dealing with customers daily. Role-play common scenarios with friends or family to boost your confidence and refine your problem-solving approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Reconomy Connect.
We think you need these skills to ace Sales & Service Coordinator - Social Housing in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales & Service Coordinator role. Highlight your customer service experience and any relevant skills that match what we're looking for, like problem-solving and organisation.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the role and our mission. Let your passion for sustainability and customer service shine through in your application – it really makes a difference!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it show while keeping things professional.
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at CIH International Housing Group
✨Know the Company Inside Out
Before your interview, take some time to research Reconomy Connect and its mission. Understand their approach to waste management and how they prioritise sustainability. This will not only show your enthusiasm but also help you align your answers with their core values.
✨Showcase Your Customer Service Skills
As a Sales & Service Coordinator, you'll be dealing with customers daily. Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your problem-solving skills and your ability to maintain a positive attitude under pressure.
✨Demonstrate Team Spirit
Reconomy Connect values teamwork, so be ready to discuss how you collaborate with others. Share specific instances where you supported colleagues or contributed to team success. This will illustrate that you're not just a lone wolf but a team player who thrives in a collaborative environment.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company. For example, inquire about the team's current projects or how they measure success in the Sales & Service Coordinator position.