At a Glance
- Tasks: Support customers and suppliers while managing queries and maintaining accurate systems.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy competitive perks, including discounts, health support, and generous holiday.
- Other info: Hybrid working options available after probation with excellent career growth.
- Why this job: Make a real impact in a fast-paced team focused on sustainability.
- Qualifications: Strong communication, organisation skills, and attention to detail required.
The predicted salary is between 25000 - 30000 £ per year.
At Reconomy Connect, we're changing the way the world thinks about waste. By bringing together several of Reconomy's market-leading brands and specialist services, we're leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
The Head Office of the Recycling Loop, in Telford you'll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
Our Core Values
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About The Role
We're looking for a Sales and Service Administrator to join our Social Housing team, where you'll play an important role in supporting customers, suppliers and colleagues across the business to deliver a great service every day. You will be responsible for processing supplier information, keeping our systems accurate and up to date, and responding to queries in a timely and professional way. A key part of the role is building strong relationships with our customers and supply chain partners, particularly when managing invoice queries by taking ownership to ensure issues are fully investigated and resolved, identifying root causes and training opportunities to support the business processes.
As part of a close-knit, fast-paced team, you'll balance organisation and prioritisation to manage day-to-day tasks, handle ad-hoc requests and use your problem-solving skills to support the wider team. You will also form part of our customer service team by responding to inbound calls and emails daily as required. This role is ideal for someone who enjoys variety, takes pride in their attention to detail and feels confident working under pressure while maintaining a positive, customer-focused approach.
Additional Information
This is a full-time role working 37.5 hours per week, Monday to Friday between 7:55am and 5:25pm, with a one-hour lunch break. After successfully completing your 3-month probation, you'll cover a Saturday shift on a rota basis (8am-12pm) - paid as overtime. Following probation, there's the opportunity for hybrid working, with 3 days in the office and 2 days working from home.
What We Need From You
- A friendly and professional communication style, with confidence working with customers and suppliers.
- Good organisation skills and the ability to juggle priorities in a busy environment.
- Strong attention to detail, especially when raising orders and maintaining system data.
- A proactive mindset, with a willingness to take ownership of queries and follow them through to resolution.
- A team-player attitude, while also being comfortable managing your own workload to ensure deadlines are met.
- Problem-solving skills and the ability to stay calm and focused under pressure.
- Be able to use Microsoft systems such as Excel and Word.
- Flexibility to support customer service teams during peak times.
- Finding the root-cause of a query and identifying any training opportunities for the business.
What We Offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change.
Sales & Service Administrator - Social Housing in Telford employer: CIH International Housing Group
At Reconomy Connect, we pride ourselves on being an exceptional employer, fostering a supportive and dynamic work culture in Telford. Our commitment to employee growth is evident through comprehensive training programmes and career progression opportunities, while our focus on community engagement and sustainability creates a meaningful impact in the lives of our colleagues and the environment. With competitive benefits, including flexible working arrangements and generous holiday allowances, we ensure that our team members feel valued and empowered to thrive both personally and professionally.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service Administrator - Social Housing in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reconomy Connect and their mission. Understanding their values and how they approach waste management will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and suppliers, make sure you can articulate your thoughts clearly. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate your proactive mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our community at Reconomy Connect. Don’t miss out on the chance to be part of a team that’s making a real difference!
We think you need these skills to ace Sales & Service Administrator - Social Housing in Telford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values.
Tailor Your Application:Make sure to customise your application for the Sales & Service Administrator position. Highlight your relevant experience and skills that match the job description, especially your attention to detail and customer service abilities.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIH International Housing Group
✨Know the Company Inside Out
Before your interview, take some time to research Reconomy Connect and its mission. Understand their approach to waste management and how they support communities. This will not only show your interest but also help you align your answers with their core values.
✨Showcase Your Communication Skills
As a Sales & Service Administrator, strong communication is key. Prepare examples of how you've effectively communicated with customers or resolved queries in the past. Be ready to demonstrate your friendly and professional style during the interview.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've identified root causes of issues and implemented solutions. This role requires a proactive mindset, so be prepared to discuss how you take ownership of problems and follow them through to resolution.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, organisation is crucial. Share examples of how you've managed multiple priorities or tasks simultaneously. Discuss any tools or methods you use to stay organised, especially when handling customer queries or maintaining system data.
