At a Glance
- Tasks: Support vulnerable individuals with housing needs and conduct essential checks.
- Company: Join a passionate team at Metropolitan Thames Valley Housing.
- Benefits: Competitive salary, training opportunities, and flexible working options.
- Other info: Dynamic role with mentoring and career growth potential.
- Why this job: Make a real difference in people's lives while launching your career in housing.
- Qualifications: Experience with support needs and strong IT skills required.
The predicted salary is between 26982 - 28402 £ per year.
The role is to be part of a small and highly experienced team providing a high quality housing management service to supported housing customers in Metropolitan Thames Valley owned/managed properties in South London. Work Monday‑Friday 0900‑1730. Our team is growing due to winning a number of new Care & Support contracts. For the right candidates, this role will equip you with a wide range of skills and knowledge to help launch a career in housing. The role is varied and tasks will include health & safety checks, void inspections, tenancy sign‑ups, and regular face‑to‑face contact with a range of customers. There is a mix of office‑based tasks and scheme visits, with some opportunities to work from home. We work in partnership with other teams across MTVH, as well as external organisations providing support. You will be provided with a range of training to help you grow your knowledge and professional skills, with access to support and mentoring to put you on the path to a fulfilling career in housing.
Responsibilities:
- Conduct health & safety checks and void inspections.
- Facilitate tenancy sign‑ups and keep accurate records.
- Provide face‑to‑face support and advice to customers on tenancy matters.
- Assist customers with rent arrears, budgeting, utilities, personal and home safety, and access to appropriate services.
- Work collaboratively with internal and external partners to deliver high quality support.
What you'll need to succeed:
- Previous experience of working with adults with support needs is essential, combined with a passion for making a real difference to the lives of vulnerable people.
- Good IT skills, including Microsoft Office, to help you manage your workload and make full use of our comprehensive range of resources.
- An ability to provide advice and practical assistance to customers in order to sustain their tenancies, including rent arrears, budgeting, utilities, personal and home safety and access to appropriate services.
At MTVH we care about what we do and dare to think differently in our approach, we are therefore seeking individuals with drive and ambition to deliver excellent service. To meet our commitment to providing safe, high quality services to our customers we will complete an enhanced DBS check, once an offer of employment is made. A new check will be completed every three years.
Supported Housing Assistant employer: CIH International Housing Group
Metropolitan Thames Valley Housing (MTVH) is an exceptional employer that prioritises the growth and development of its employees, particularly in the role of Supported Housing Assistant. With a supportive work culture that encourages collaboration and innovation, staff benefit from comprehensive training and mentoring opportunities, all while making a meaningful impact in the lives of vulnerable individuals in South London. The flexible working arrangements and commitment to high-quality service delivery make MTVH a rewarding place to build a fulfilling career in housing.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supported Housing Assistant
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at CIH International Housing Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from CIH International Housing Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like CIH International Housing Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at CIH International Housing Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Supported Housing Assistant
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to CIH International Housing Group:Before hitting send, make sure to tailor your application specifically to CIH International Housing Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at CIH International Housing Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
