At a Glance
- Tasks: Help people transition from support housing to independent living with tailored plans.
- Company: A supportive organisation dedicated to empowering individuals in need.
- Benefits: Flexible working hours, training opportunities, and a chance to make a real difference.
- Other info: Join a diverse team committed to equal opportunities and community impact.
- Why this job: Be a key player in transforming lives and promoting independence.
- Qualifications: Strong communication skills and a passion for customer care.
The predicted salary is between 30000 - 40000 € per year.
The role involves working with people within the city who have been living in Support Housing and are now ready to take that step into independent living. This is achieved by collaborating with Supported Housing providers and the local authority to help deliver a move-on plan for individuals transitioning into sustainable independent living.
What you'll do:
- Conduct assessments, risk assessments, inductions, and support plans collaboratively, reviewing plans monthly.
- Develop and deliver person-centred, trauma-informed move-on plans tailored to individual needs, strengths, and goals.
- Support financial readiness and explore suitable housing options for successful move-on.
- Provide resettlement support for up to 8 weeks following a successful move into a new tenancy, and up to 10 weeks of light-touch tenancy sustainment support.
- Empower customers to maintain independence, manage their homes, and access essential items through local partnerships.
- Complete timely administration, monitor caseloads, and contribute to performance reporting.
Who you are:
- Excellent communication skills.
- Understanding of great customer service and customer care.
- The ability to work under pressure and manage multiple tasks and demands.
- The ability to work with relevant departments and partners across the city and liaise with statutory services where appropriate.
- Understanding of the principles of Value for Money.
- Full UK driving licence and use of your own vehicle for work.
- DBS check required.
We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
Move On Support Officer (Homelessness) in Stoke-on-Trent employer: CIH International Housing Group
As a Move On Support Officer, you will be part of a compassionate and dedicated team committed to empowering individuals towards independent living in our vibrant city. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, alongside a strong emphasis on collaboration with local partners. Join us to make a meaningful impact while enjoying the benefits of a flexible work environment and a commitment to diversity and inclusion.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Move On Support Officer (Homelessness) in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the homelessness support sector, attend local events, and connect with organisations that align with your values. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your communication skills and experience in customer service. Make sure they see how you can bring value to their team.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by practising common questions related to move-on support and independent living. Think about real-life examples where you've demonstrated your ability to empower others and manage multiple tasks under pressure.
We think you need these skills to ace Move On Support Officer (Homelessness) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Move On Support Officer role. We want to see how you can contribute to helping people transition into independent living!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to connect with others. Share examples of how you've effectively communicated in past roles or situations.
Highlight Your Customer Service Experience:We value great customer service, so be sure to mention any relevant experience you have in this area. Talk about how you've supported individuals in the past and how that relates to empowering customers in their move towards independence.
Keep It Clear and Concise:When writing your application, make it easy for us to read by keeping your language clear and concise. Avoid jargon and get straight to the point, while still showcasing your personality and passion for the role!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the role of a Move On Support Officer inside out. Familiarise yourself with the key responsibilities, like conducting assessments and developing person-centred plans. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with clients or partners in the past. Think about situations where you’ve had to manage multiple tasks under pressure and how you maintained clear communication throughout.
✨Demonstrate Your Understanding of Customer Care
Be ready to discuss your approach to customer service and how it relates to supporting individuals transitioning to independent living. Share specific instances where you’ve empowered customers or helped them navigate challenges, highlighting your commitment to their success.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the organisation. Ask about their approach to trauma-informed care or how they measure the success of move-on plans. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
