At a Glance
- Tasks: Support individuals experiencing homelessness and help them move towards permanent housing.
- Company: Join a dedicated team making a real difference in people's lives.
- Benefits: Enjoy personal development, work/life balance, and a diverse workplace.
- Other info: Dynamic role with varied shifts and opportunities for growth.
- Why this job: Make a positive impact every day while developing valuable skills.
- Qualifications: Passion for helping others and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Permanent, Full time, 37 hours per week (rota including evenings/weekends)
Make a real difference - every single day. We're looking for a Homeless Support Officer to join our Temporary Accommodation team, supporting people at one of our Skylight schemes. This is a rewarding, hands‑on role where no two days are the same and where your work genuinely changes lives. You’ll work closely with individuals and families experiencing homelessness, helping them stabilise their situation, develop life skills, and move towards more permanent housing.
What you’ll be doing
- Supporting a caseload of residents with a wide range of needs – from early help to more complex support
- Managing admissions and move‑ons from temporary accommodation
- Collecting rent and service charges and helping residents maximise income through benefits or employment
- Creating, reviewing, and delivering personalised support plans
- Carrying out health & safety checks, tenancy visits, and scheme inspections
- Responding calmly and empathetically to challenging or emergency situations
- Working closely with partner agencies to achieve the best outcomes
- Helping re‑let properties quickly, including preparing voids when needed
You will be required to work on a shift basis for this role. Shifts include 8‑4, 9‑5, 10‑5.30, 2‑10pm and weekend working (a rolling rota of 1 in 6 weekends).
About you
You don’t need to have done this exact role before – but you do need the right values, resilience, and people skills. You’re likely to be:
- Passionate about supporting people facing homelessness
- A confident communicator who can build strong, professional relationships
- Comfortable working with challenging behaviour and complex situations
- Organised and able to manage your own workload
- Calm under pressure and able to make sound decisions
- IT‑confident and good at keeping accurate records
Experience in housing, support work, customer service, or a similar people‑focused role is ideal. A driving licence and access to a car is desirable.
Benefits
- Personal Development
- Work/Life Balance
- Embrace Diversity
This role will be on Skylight terms and conditions. The successful applicant’s appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values.
Homeless Support Officer (Temporary Accommodation) in Stockport employer: CIH International Housing Group
Join a dedicated team as a Homeless Support Officer in our Temporary Accommodation scheme, where your efforts will directly impact the lives of individuals and families facing homelessness. We pride ourselves on fostering a supportive work culture that values personal development, work-life balance, and diversity, ensuring that every employee feels empowered to be their authentic self. With opportunities for growth and a commitment to making a real difference in the community, this role offers a fulfilling career path in a compassionate environment.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Support Officer (Temporary Accommodation) in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to homelessness support. Think about your past experiences and how they relate to the role – we want to hear your stories!
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let them know why supporting people facing homelessness matters to you. Authenticity goes a long way in making a connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace Homeless Support Officer (Temporary Accommodation) in Stockport
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for supporting people facing homelessness. Share any relevant experiences or motivations that drive you to make a difference in this field.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Homeless Support Officer role. We want to see how you fit into our team!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well so we can easily understand your qualifications and passion for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Homeless Support Officer inside out. Familiarise yourself with the challenges faced by individuals experiencing homelessness and think about how your skills can help them. This will show your passion for the role and your commitment to making a difference.
✨Showcase Your People Skills
Since this role is all about supporting people, be ready to share examples of how you've successfully built relationships in previous roles. Think about times when you’ve dealt with challenging behaviour or complex situations, and how you managed to stay calm and effective. This will highlight your resilience and communication skills.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like managing a difficult resident or responding to an emergency. Practise your responses to these types of questions, focusing on your problem-solving abilities and how you would create personalised support plans for residents.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the team dynamics, the training provided, or how success is measured in the role. It’s a great way to demonstrate your enthusiasm and ensure it’s the right fit for you too.
