At a Glance
- Tasks: Support tenants by managing properties and resolving issues in Hastings and Brighton.
- Company: BHT Sussex, a people-led organisation combating homelessness and promoting change.
- Benefits: Generous holiday allowance, pension scheme, medical cash plan, and professional development opportunities.
- Other info: Flexible working options and a commitment to equality and diversity.
- Why this job: Make a real difference in people's lives while gaining valuable experience in housing management.
- Qualifications: Experience in housing management and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We have an exciting opportunity for a Housing Officer to play a vital role in providing support for our Housing Services team.
Location: Hastings - Flexible/ hybrid working. The post will be based in Hastings with patch management responsibilities for Hastings and Eastbourne and a few Brighton properties.
Salary: £31,527 plus £1218 annual car allowance
Hours: Full time, 37 hours, Monday - Friday
Contract: Fixed term until 30 September 2027
Closing Date: Sunday 23 August 2026
Interview Date: Thursday 3 September 2026
About the Role: Our Housing Officers provide an excellent personal service to our tenants. This role will look after a patch of properties on a variety of tenancy types in the Hastings and Brighton area. The Housing Officer role is varied and challenging which involves regularly visiting tenants in their homes and having overall responsibility for ensuring that any issues are raised and resolved effectively. The role is vital in assisting BHT Sussex in delivering its Housing Management function. It has responsibility for a number of key areas including the voids and lettings process, providing day to day tenancy management, Anti Social Behaviour case management and working with the Income Recovery Officers to ensure rent arrears targets are achieved.
Key Responsibilities:
- Provide an excellent personal service to tenants in a patch of properties, including regularly visiting tenants in their homes and ensuring that any issues raised are resolved appropriately.
- Ensure tenants understand and comply with the terms of their tenancy agreement, so they can sustain a successful tenancy for themselves and BHT.
- Proactively manage anti-social behaviour cases and nuisance issues to a successful conclusion for tenants, liaising with external services where necessary.
- Effectively manage all aspects of the voids and lettings process to ensure performance standards are met, including advertising voids, assessing new applicants and arranging void works.
- Ensure communal areas and estates are clean, safe and well maintained by liaising with external contractors, BHT's repairs service, Health & Safety Manager and raising repairs as required.
- Manage a variety of tenancy matters across a variety of tenure types, including serving Notices and attending court hearings, mutual exchanges, succession, tenant improvements, and transfer requests.
Person Specification:
To be successful in the role of Housing Officer you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:
- Experience of Housing and Tenancy Management and providing an excellent personal service to tenants.
- Experience of managing Anti Social Behaviour cases within a Social Housing setting.
- Able to demonstrate a full understanding of the voids and letting process.
- Knowledge of the court process and able to represent BHT Sussex when taking tenancy action.
- Working knowledge of estate inspections and working with a repairs team.
In return:
In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment. You will also receive a fantastic benefits package including:
- 5.5% stakeholder pension scheme and life assurance scheme
- Medical cash plan with BHSF
- Access to BHT Learning & Development platform
- Free and confidential employee assistance helpline for both personal and work-related concerns
- Cycle-to-work scheme
- Free new starter 28-day Network Saver Brighton bus pass
- Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata
- The opportunity to participate in well-being and fundraising activities throughout the year
Equal Opportunities:
BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people's social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.
ADBS Check:
An ADBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post. BHT Sussex reserves the right to close this vacancy early if we receive sufficient applicants for the role.
Housing Officer - Maternity cover in St Leonards employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals in North Kent. With a strong commitment to employee well-being, we offer generous annual leave, a supportive pension scheme, and access to mental health resources, all within a collaborative and inclusive work culture. Our focus on professional development ensures that our staff have ample opportunities for growth while working in a hands-on role that truly makes a difference in the community.
Contact Details:
CIH International Housing Group Recruitment Team
