At a Glance
- Tasks: Support residents in independent living, fostering community and helping them maintain their independence.
- Company: Join a dedicated team committed to providing safe, affordable homes for families.
- Benefits: 28 days holiday, gym discounts, online GP access, and a day off for volunteering.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30912 - 30912 € per year.
Location: Richmond House, Chorley Scheme, 100% onsite
Salary: £30,912 per annum
Permanent, 35 hours per week, Monday - Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. As the housing crisis deepens, the work we do has never been more important. We believe that everyone deserves a place to call home and are committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you will be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. You will be a trusted presence and a force for good, supporting new tenants and all subsequent life changes with empathy and professionalism.
Responsibilities
- Be a visible, supportive presence in the schemes, building strong relationships with residents.
- Work closely with lettings teams to ensure smooth move‑ins and positive first impressions.
- Encourage community engagement and help residents live independently for as long as possible.
- Tackle issues such as rent arrears, anti‑social behaviour, and tenancy management with confidence and care.
- Collaborate with internal teams and external partners to deliver joined‑up support.
- Escalate and take cases to court as a last resort, ensuring all other options have been explored first.
Qualifications
- Experience delivering housing management services within a specialist or generic housing context.
- CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
- Strong understanding of anti‑social behaviour management and rental income collection processes.
- Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
- Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
- Knowledge of safeguarding practices within a housing context.
Regular business travel will be required to other Accent sites and off‑site meetings as needed.
Benefits
- 28 days of holiday plus bank holidays (pro rata for part time) and an extra day to celebrate your birthday.
- You can purchase additional leave, access an online GP, receive gym discounts and a dedicated day to volunteer for a cause that matters to you.
- Defined Contribution and Defined Benefit pension schemes through salary sacrifice, and life assurance at three times your salary.
Successful candidates will undergo a DBS check and social media checks as part of the onboarding process.
Eligibility
Applicants must have current eligibility to live and work in the UK. Accent does not hold a sponsorship licence.
Specialist Housing Partner (Independent Living Housing Officer) employer: CIH International Housing Group
At Accent, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and personal growth, offering employees opportunities to develop their skills while making a difference in the lives of residents. With competitive benefits, including generous holiday allowances, health perks, and a commitment to work-life balance, joining our team at Richmond House in Chorley means becoming part of a compassionate organisation that values every individual’s contribution.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Housing Partner (Independent Living Housing Officer)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get involved in community events related to housing or independent living. This not only boosts your visibility but also shows your commitment to the field. Plus, it’s a great way to meet potential employers and like-minded folks!
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of anti-social behaviour management and tenancy issues. Be ready to share examples from your experience that highlight your skills and how you can make a difference in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Specialist Housing Partner (Independent Living Housing Officer)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Specialist Housing Partner role. Highlight your relevant experience in housing management and any qualifications you have, like the CIH Level 3 Certificate. We want to see how your skills align with our mission of providing safe, affordable homes.
Showcase Your Empathy:In your application, emphasise your ability to connect with residents and support them through their challenges. Share examples of how you've built relationships in previous roles, as this is key to being a trusted presence in our Independent Living schemes.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at Accent.
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you understand the role of a Specialist Housing Partner inside out. Familiarise yourself with the responsibilities, especially around community engagement and tenancy management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves supporting residents, be prepared to discuss how you would handle sensitive situations. Think of examples from your past experiences where you've shown empathy and professionalism. This will demonstrate that you can connect with residents and understand their needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills, especially regarding anti-social behaviour and rent arrears. Practice articulating your thought process and the steps you would take to resolve these issues, showing that you can handle challenges with care.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare some thoughtful questions about the company culture, team dynamics, and how they support their staff. This not only shows your interest but also helps you gauge if this is the right environment for you.
