Property Management Officer in Solihull

About The Role

Let's grow together! A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you're an experienced Property Management Officer looking for an opportunity to grow in a friendly environment, we're looking for you!

Brief description

We're looking for someone with excellent organisation and communication skills who would like the opportunity to join our Redbrick Property Management team. If you also have previous experience in property management this role could be perfect for you, although training will be provided!

Purpose of the role

To effectively manage properties on behalf of the appointed LPA receiver of rent in order to minimise losses. This will involve working within the current regulatory framework and communicating with tenants, managing agents and authorised third parties.

Duties and responsibilities

• Ensure the correct property strategy is recommended through the careful and detailed analysis of valuations, rental value, actual and anticipated costs, tenant/property profiles and relevant mortgage account data.
• Manage your own caseload, ensuring service level agreements, KPIs and the receiver's objectives are achieved.
• Proactively manage caseload costs through the monitoring and control of property/tenant related expenditure.
• Proactively monitor tenant arrears and sales and lettings activity.
• Identify and assist with the development and delivery of processes, procedures and training.
• Assist with ensuring the necessary quality controls exist within the team and service standards are adhered to.
• Handling and monitoring maintenance issues with the use of appointed third party contractors.

Skills

• Be capable of organising, prioritising and completing tasks within set timeframes.
• Excellent written and verbal communication skills.
• A good understanding of how to communicate with customers experiencing personal or financial difficulties.
• Ability to make rational judgements from available information and analysis.
• Ability to challenge business policies, processes and procedures in a constructive and effective manner.
• Computer literate with good knowledge of Microsoft Office applications.

Qualifications and experience

Good customer service and excellent communications skills are essential. Previous experience in the Receivership of Rent process is preferred but not essential.

Working hours

37.5 hours per week - Monday to Friday 08:30am - 5:00pm, working every Wednesday in the office. We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. Emerging from the pandemic, most of our teams are moving towards hybrid working, which offers an even better balance of office and home working.

Inclusion

As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year's Eve. You can also buy or sell up to a week's leave.
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
• Profit Related Pay: We share some of our annual profit with our eligible employees.
• Pension Plan: We contribute up to 10% of your annual salary towards your pension.
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
• Volunteering Day: Contribute to causes you care about with one volunteering day per year.
• Life Assurance and Personal Accident Cover.

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That's why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we'll encourage you to learn and develop by building a personalised development plan together with your manager.