At a Glance
- Tasks: Support residents during home improvements and keep them informed about ongoing work.
- Company: Join a dynamic team focused on enhancing community living in Kent.
- Benefits: Enjoy flexible working, career development, and great perks like birthday leave and discounts.
- Other info: This role offers a chance to grow in a supportive environment with a focus on resident engagement.
- Why this job: Make a real difference in residents' lives while developing your communication and management skills.
- Qualifications: Experience in property management and strong interpersonal skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
You will be based at our Sittingbourne Office and will be required to travel to various sites across the Kent area. A full UK driving licence is required. Working from home may be arranged with your line manager.
What you'll be doing:
- Act as the secondary point of contact for residents when work is carried out at their homes, estates or communal areas, and attend pre‑work surveys as required.
- Organise, deliver and attend resident liaison meetings to consult residents on investment issues, supporting other teams or departments as necessary.
- Visit sites, open properties and keep residents fully informed of upcoming work through effective communication channels.
- Prepare and deliver pre‑work information to residents.
- Encourage and support resident participation in working parties, forums and focus groups covering all aspects of capital investment (contract, service/standard development meetings).
- Assist with health & safety spot checks.
What you'll need:
- Previous experience in a property/asset management function.
- Experience facilitating resident involvement forums and focus groups.
- Excellent communication and interpersonal skills, able to build and sustain effective relationships with key stakeholders.
- Knowledge and experience of key factors and methods required to promote and sustain effective resident involvement and consultation.
- Experience delivering a customer‑focused, high‑quality service.
- Strong written communication skills, able to produce clear and effective reports.
Benefits:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work scheme
- Buy & sell annual leave
- Season ticket loan
- In‑house academy & career development
- Flexible working
Resident Liaison Officer in Sittingbourne employer: CIH International Housing Group
As a Resident Liaison Officer at our Sittingbourne Office, you will join a supportive and dynamic team dedicated to enhancing resident engagement and satisfaction across Kent. We pride ourselves on our flexible working arrangements, comprehensive benefits including healthcare cash plans and career development opportunities through our in-house academy, making us an excellent employer for those seeking meaningful and rewarding work in the community. Our commitment to fostering effective communication and collaboration ensures that you will thrive in a culture that values your contributions and promotes professional growth.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and asset management sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to resident involvement and communication. We suggest role-playing with a friend or using online resources to boost your confidence and ensure you shine during the interview.
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, bring along examples of your previous work in property management or resident forums. We love seeing tangible proof of your skills and how you’ve made a difference in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can contribute to our mission of delivering high-quality services to residents.
We think you need these skills to ace Resident Liaison Officer in Sittingbourne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in property management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role is all about effective communication, don’t hold back! Use clear and concise language in your application. Share examples of how you've successfully engaged with residents or stakeholders in the past. We love a good story!
Be Personable:We’re looking for someone who can build relationships, so let your personality shine through in your application. A friendly tone can go a long way in showing us you’re the right fit for our team and the residents you'll be working with.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like attending resident meetings and facilitating communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples from your past experiences where you've successfully built relationships with residents or stakeholders. Be ready to discuss how you handle difficult conversations and ensure residents feel heard and informed.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage resident concerns. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you respond confidently during the interview.
✨Highlight Your Customer-Focused Approach
The job requires delivering a high-quality service to residents, so be prepared to discuss your customer service philosophy. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles, and emphasise your commitment to ensuring resident satisfaction.
