At a Glance
- Tasks: Support tenants in their homes and manage housing issues in a proactive manner.
- Company: Join a dedicated team making a difference in the housing sector.
- Benefits: Full-time permanent role with opportunities for professional growth.
- Other info: Flexible working options and a supportive team environment.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Experience in housing management and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Housing Officer to join our team in Sittingbourne, Kent. This is a full-time permanent role. The regional housing teams are at the frontline of the housing service and deal with often complex and challenging housing issues, seeing residents in their homes.
As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the Swale and Medway areas, although you may be required to provide support to other teams in Kent and Essex as needed.
Responsibilities:- Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.
- Settling residents into their new homes and visiting residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.
- Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi-agency partners.
- Working proactively with customers, managing expectations to ensure they have successful tenancies and a positive view of their environment and landlord.
- Managing complex cases through to completion.
- Carrying out pre-void inspections and viewings.
- Working with lettings and contract services colleagues to ensure the turnaround of vacant homes within agreed key performance indicators.
- Supporting with the management of antisocial behaviour (ASB) cases as required.
- Leading on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold, and exploring solutions such as good neighbour agreements, mediation, and non-legal interventions.
- Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and a good knowledge of relevant legislation and tenancy enforcement.
- Proven experience of following processes, using initiative, and delivering excellent customer service.
- Professional curiosity to identify residents with complex support needs.
- Ability to meet targets and deadlines, prioritise workloads, and work under pressure with persistence and determination when setbacks occur.
- Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
- Ability to work effectively as part of a team, working in an agile environment.
- Good negotiation and influencing skills.
- The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle.
- Location: Sittingbourne, Kent
- Employment type: Full-time, permanent
- Closing date: Sunday 28 June 2026
- Interview date: Monday 6 July 2026
Housing Officer in Sittingbourne employer: CIH International Housing Group
Join our dedicated team as a Housing Officer in Sittingbourne, Kent, where we prioritise a supportive work culture and employee development. We offer competitive benefits, including flexible working arrangements and opportunities for professional growth, all while making a meaningful impact in the community by helping residents navigate their housing needs. Our collaborative environment encourages innovation and teamwork, ensuring that you can thrive in your role while contributing to the well-being of our tenants.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Sittingbourne
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like CIH International Housing Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like CIH International Housing Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer in Sittingbourne
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for CIH International Housing Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at CIH International Housing Group
✨Get to Know Public Sector Values
Before your interview with CIH International Housing Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for CIH International Housing Group.
