At a Glance
- Tasks: Support residents in temporary accommodation and help them achieve independence.
- Company: STAR Housing, dedicated to creating quality homes and vibrant communities.
- Benefits: Competitive salary, supportive environment, and training provided.
- Other info: Dynamic role with opportunities to impact your community positively.
- Why this job: Make a real difference in people's lives and support vulnerable residents.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 28598 - 31022 £ per year.
Shropshire Towns and Rural (STAR) Housing are an arms-length organisation managing homes on behalf of Shropshire Council. We are committed to creating quality homes and vibrant communities by listening to our residents and delivering excellent housing services. Make a real difference where it matters most. At STAR Housing, we’re committed to creating a better future—and that means supporting some of our most vulnerable residents to live safely, independently, and successfully in their homes.
This is a rewarding, hands-on role where you’ll deliver a person-centred housing management service—supporting residents in temporary accommodation and independent living settings to sustain their tenancies and move towards independence.
What you’ll be doing:
- Act as the main point of contact for residents
- Manage tenancies, including sign-ups, reviews and early interventions
- Support residents with rent, benefits, and tenancy sustainment
- Carry out property inspections and ensure homes are safe and compliant
- Work with internal teams and partner agencies to provide joined-up support
- Support vulnerable customers, including those facing homelessness, domestic abuse or mental health challenges
What we’re looking for:
- Experience in housing management, homelessness or supported housing
- Strong knowledge of tenancy and support needs
- A compassionate, resilient approach with the ability to build trust
- Excellent communication and organisational skills
- Ability to manage a varied caseload and work both independently and as part of a team
Why join STAR Housing?
- A supportive environment where you can make a genuine impact every day
- A role that combines housing, support and community outcomes
Please note this role involves working with vulnerable residents and may expose you to challenging situations—full support and training will be provided. Apply now and be part of a team that's helping people rebuild their lives and sustain their homes. Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Intensive Housing Management Officer in Shrewsbury employer: CIH International Housing Group
At STAR Housing, we pride ourselves on being an excellent employer dedicated to fostering a supportive and inclusive work environment in Shrewsbury. Our team is committed to making a real difference in the lives of our residents, offering meaningful opportunities for professional growth and development while ensuring that our employees feel valued and empowered. Join us to be part of a mission-driven organisation where your contributions directly impact the community and help vulnerable individuals achieve independence and stability in their homes.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Intensive Housing Management Officer in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching STAR Housing and understanding their mission. Be ready to discuss how your experience aligns with their goals of supporting vulnerable residents and creating vibrant communities.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed tenancies or supported individuals facing challenges. Real-life stories can make a huge impact during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the STAR Housing team.
We think you need these skills to ace Intensive Housing Management Officer in Shrewsbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and support services. We want to see how your skills align with our mission at STAR Housing, so don’t hold back!
Showcase Your Compassion:In your written application, let us know about your compassionate approach and any relevant experiences you've had working with vulnerable residents. We’re all about building trust and making a difference, so share those stories!
Be Clear and Organised:Keep your application clear and well-structured. Use headings and bullet points where necessary to make it easy for us to read. We appreciate good communication skills, and this is your chance to show them off!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so hop onto our website and apply as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Make sure you brush up on housing management principles, especially around tenancy sustainment and support needs. Familiarise yourself with STAR Housing's mission and values so you can show how your experience aligns with their goals.
✨Show Your Compassion
This role is all about supporting vulnerable residents, so be ready to share examples of how you've demonstrated empathy and resilience in past roles. Think of specific situations where you’ve built trust with clients or helped someone through a tough time.
✨Communication is Key
Prepare to discuss your communication style and how you adapt it to different situations. You might be asked how you would handle challenging conversations, so have a few strategies in mind that showcase your ability to connect with people from diverse backgrounds.
✨Be Organised
Since you'll be managing a varied caseload, highlight your organisational skills. Bring examples of how you've successfully juggled multiple responsibilities in the past, and be ready to explain your approach to prioritising tasks and ensuring nothing falls through the cracks.
