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- Tasks: Support vulnerable residents in sheltered housing, ensuring their safety and wellbeing.
- Company: Join a dedicated team making a real difference in the community.
- Benefits: Enjoy flexible working, generous leave, and training opportunities.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Experience in face-to-face roles with vulnerable individuals is essential.
- Other info: Access to your own transport is required for this role.
The predicted salary is between 28800 - 43200 £ per year.
Full Time / 37 Hours Per Week / Permanent
Do you enjoy working with people and enjoy making a difference?
We are looking for an enthusiastic Sheltered Housing Officer to become an asset to our Sheltered Housing Team and really make a difference. This will be by providing support, assistance and advice to vulnerable customers in our Sheltered Housing Scheme.
Working in a front line, friendly and welcoming team you will provide support and assistance to our residents in our sheltered schemes across the city.
We have a full time, permanent post working 37 hours per week. This will be on a rota basis which include weekends and bank holidays and and also to cover other staff absences. St Marks/Matthews Housing Office, however, you\’ll also be required to work at various sheltered housing locations around the city as and when required.
What you\’ll be doing
Within this varied role, not one day will be the same. You\’ll be working with vulnerable people daily, visiting their homes carrying out face to face interviews and making calls to residents living in the residential units. You\’ll also be required to visit various different residential units on a daily to ensure all Health & Safety standards and Fire Regulations are met within in the unit. In addition, you may be requested to cover other units in the city. Following on from this, you\’ll be required to report on anything untoward be and liaise with other sections and contractors to ensure all repairs are maintained. You\’ll have the ability to deal with and resolve difficult situations with tact and diplomacy within the unit and complete the reports and using the relevant database.
What you\’ll need
With experience working in a public face-to-face environment whether this be in their home or residential home, you\’ll have the ability to act sensitively to the needs of customers from a wide variety of backgrounds and have a caring, compassionate, and understanding approach. In addition, you\’ll have considerable experience working specifically with vulnerable people in a caring coordinating role. You\’ll be an organised individual who will be able to plan and prioritise own workload. You\’ll have general clerical experience and be able to make accurate written notes, observations and interviews with the ability to store these in a secure and confidential way.
You\’ll need to have access to your own transport to enable you to get to any of our 14 schemes across the city.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You\’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We\’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, look at our benefits calculator.
Join us
We\’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That\’s why we\’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We\’ll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the \’our approach to recruitment\’ page.
For an informal discussion about the role, please contact Ramila at Ramila.Dhobi@leicester.gov.uk
Interviews / Assessments will take place week commencing 4th of August
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Sheltered Housing Officer employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sheltered Housing Officer
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable populations. Understanding the challenges they face will help you demonstrate your empathy and suitability for the role during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend local events or join online forums to connect with others who work in similar roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully supported vulnerable individuals. Having specific examples ready will showcase your experience and ability to handle challenging situations with tact and diplomacy.
✨Tip Number 4
Research the various sheltered housing schemes in Leicester. Knowing the locations and services offered will not only impress during your interview but also show your commitment to the role and the community you'll be serving.
We think you need these skills to ace Sheltered Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Sheltered Housing Officer. Tailor your application to highlight how your experience aligns with these specific duties.
Highlight Relevant Experience: Emphasise your experience working with vulnerable individuals in face-to-face environments. Provide examples of how you've demonstrated compassion, sensitivity, and effective communication in previous roles.
Showcase Organisational Skills: Mention your ability to plan and prioritise workloads effectively. Include any relevant clerical experience that demonstrates your capability to maintain accurate records and manage multiple tasks.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the impact you hope to make within the community.
How to prepare for a job interview at CIH International Housing Group
✨Show Your Compassion
As a Sheltered Housing Officer, you'll be working with vulnerable individuals. During the interview, share examples of how you've demonstrated compassion and understanding in previous roles. This will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Be prepared to discuss how you manage your workload, prioritise tasks, and ensure that all health and safety standards are met. Providing specific examples will strengthen your case.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle difficult situations with tact and diplomacy. Think of scenarios from your past experiences where you successfully resolved conflicts or provided support to someone in need.
✨Familiarise Yourself with the Role
Research the responsibilities of a Sheltered Housing Officer and understand the key challenges they face. Being knowledgeable about the role will allow you to ask insightful questions and demonstrate your genuine interest in making a difference.