At a Glance
- Tasks: Manage referrals and support mental health services for vulnerable individuals.
- Company: Porchlight, a charity dedicated to supporting the homeless and vulnerable.
- Benefits: Generous leave, pension scheme, flexible working, and professional development opportunities.
- Other info: Fixed-term contract with potential for extension; dynamic and supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication skills and experience in managing teams or services.
The predicted salary is between 30000 - 40000 £ per year.
The vacancy Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.
The role will support the delivery of Live Well Kent and Medway's mental health and wellbeing services. You will have responsibility for all referrals coming into the service, manage the incoming telephone system as well as the online and email process. You will train your team and the supporting Link staff to manage the demand and will be responsible for the quality of this vital element of the service. You will support the area manager with data management for reporting cycles in addition to managing the team responsible for initial contact with LWK&M. Good people and communication skills will be essential in this role.
Responsibilities
- Manage referrals entering the service, including the telephone system, online and email processes.
- Train the team and supporting Link staff to manage demand and ensure service quality.
- Support the area manager with data management for reporting cycles.
- Manage the team responsible for initial contact with LWK&M.
Working pattern
37.5 hours, 9.00am to 5.00pm, Mondays to Fridays with some flexibility required.
Location type
On-site
Contract type
Fixed term until 31st March 2027.
About the contract
The contract for this role runs until 31st March 2027. We hope to extend the contract if new funding is obtained, but this isn’t guaranteed at the time of writing this job advert.
The charity Porchlight is a charity supporting people who are homeless, vulnerable, and isolated. We strive for a fairer society where vulnerable people find stability, the most excluded are included, and where homelessness and poverty are things of the past. Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community.
The benefits
- Generous annual leave entitlements
- Generous pension scheme
- Occupational sick pay
- Occupational maternity and support pay
- Employee assistance programme
- Cycle to work scheme
- Access to mental health first aiders
- Sponsorship for professional qualifications
- Staff loans
- Hybrid and flexible working
- Life assurance
Service Manager - Homelessness Services employer: CIH International Housing Group
Porchlight is an exceptional employer dedicated to creating a supportive and inclusive work environment for its employees. With a strong focus on employee wellbeing, the organisation offers generous annual leave, a robust pension scheme, and access to mental health support, ensuring that staff feel valued and cared for. Located in a vibrant community, Porchlight provides meaningful opportunities for professional growth and development, making it an ideal place for those passionate about making a difference in the lives of vulnerable individuals.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Homelessness Services
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by CIH International Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like CIH International Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at CIH International Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at CIH International Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Service Manager - Homelessness Services
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of CIH International Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Manager - Homelessness Services, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at CIH International Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of CIH International Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
