At a Glance
- Tasks: Lead and manage the service charge team while overseeing a portfolio of properties.
- Company: Join Hines, a top innovative company in property management.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Dynamic, open-plan environment fostering collaboration and creativity.
- Why this job: Be part of an exciting journey with a focus on ESG and technology.
- Qualifications: Experience in accounting and service charge management is essential.
The predicted salary is between 50000 - 60000 € per year.
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering in the UK and customer centric approach. Helix has a long-standing relationship with Hines over the past ten years, providing property management services across the majority of properties in the Hines UK portfolio including: 20 Old Bailey, 7 Soho Square and Atlas House in London, alongside all of the Hines European Core Fund, Hines European Value Fund and Hines Global Income Trust assets. Helix continues to deliver an above market service to its existing client base, operating from its central London office. Helix manages all commercial asset types nationwide, but with a focus on prime central London offices, accounting for 70% of their portfolio. Operating under one roof, the surveying, facilities management and finance functions work closely and collaboratively together.
You will be joining at a hugely exciting time for Helix with the opportunities that the acquisition by Hines brings including the growth of the portfolio and an increased focus on ESG and technology. You will be fully responsible for overseeing and managing the service charge team, in addition to managing your own portfolio of properties.
- Provide leadership, guidance, and coaching to the service charge team
- Line management responsibility
- Identify and provide ongoing training to ensure the team has necessary skills and knowledge
- Set clear goals, monitor performance against KPIs, and conduct regular reviews
- Prepare annual reconciliation and accounts in compliance with RICS guidelines
- Liaise with property managers and clients in order to gain approval of accounts
- Assist property managers in preparation and management of service charge budgets
- Implementation of reconciliations and budgets onto the accounting system
- Deal with queries raised by colleagues, clients and tenants
- Implementation of new clients onto our accounting system, ensuring a smooth and correct handover takes place
- Complete cash reconciliations on a timely basis
- Manage a portfolio of client properties
- Assist in all other duties, where deemed necessary to help the team
Minimum Requirements include:
- Previous experience in accounting with service charge experience
- Previous experience with TRAMPS/Yardi
- Previous experience with Excel to a high level
- Proactive with excellent problem solving skills
- Good typing skills and high level of accuracy
- Strong communication skills, both verbal and written
- Good numerical skills including computer literacy (Excel, Word, MS Outlook)
- Ability to work alone or as part of a team
- High level of organisational and administrative skills
- Able to use initiative and take responsibility
- Ability to work under pressure
- A thorough knowledge of RICS regulations and accounting procedures
We are an equal opportunity employer and support workforce diversity.
Service Charge Manager employer: CIH International Housing Group
At Hines, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. Our commitment to employee growth is evident through ongoing training and development opportunities, while our open-plan office culture promotes a relaxed atmosphere where ideas can flourish. Join us at Helix, where you will play a pivotal role in shaping the future of property management, all while being part of a company recognised as one of the World's Most Innovative Companies for 2024.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Hines or Helix. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Hines and Helix thoroughly. Understand their values, recent projects, and how they approach property management. This will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 3
Practice your interview skills with a friend or use mock interview platforms. Focus on articulating your experience with service charges and accounting, as well as your leadership style. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Hines and Helix.
We think you need these skills to ace Service Charge Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Charge Manager role. Highlight your relevant experience in accounting and service charge management, and don’t forget to mention any specific software like TRAMPS or Yardi that you’ve used.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Helix and how your skills align with their focus on ESG and technology. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and excellent problem-solving skills, which are key for this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Hines!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Numbers
As a Service Charge Manager, you'll need to demonstrate your accounting prowess. Brush up on RICS guidelines and be ready to discuss how you've managed service charge budgets in the past. Prepare specific examples that showcase your numerical skills and attention to detail.
✨Showcase Your Leadership Skills
Since you'll be overseeing a team, it's crucial to highlight your leadership experience. Think of instances where you've provided guidance or training to colleagues. Be prepared to discuss how you set goals and monitor performance, as this will show your ability to lead effectively.
✨Familiarise Yourself with TRAMPS/Yardi
Make sure you're comfortable discussing TRAMPS and Yardi, as these are key tools for the role. If you have experience with them, prepare to share how you've used these systems to manage properties and streamline processes. If not, do a bit of research to understand their functionalities.
✨Communicate Clearly and Confidently
Strong communication skills are essential for liaising with property managers and clients. Practice articulating your thoughts clearly and confidently. Consider preparing answers to common interview questions, focusing on how you can effectively resolve queries and maintain strong relationships with stakeholders.
