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For Companies At a Glance
- Tasks: Lead a team of Housing Officers, providing support and advice to leaseholders.
- Company: Join Aster, a rapidly growing company dedicated to excellent housing services.
- Benefits: Enjoy flexible working, wellbeing initiatives, career development, and various discounts.
- Why this job: Make a real impact in housing while developing your leadership skills in a supportive environment.
- Qualifications: Experience in housing and leasehold management is essential; court experience is a plus.
- Other info: Travel is required; a full UK driving licence is necessary.
The predicted salary is between 36000 - 60000 £ per year.
The Vacancy
Are you an experienced housing team leader who enjoys a challenge? Why not consider joining us as a Senior Home Ownership Housing Officer.
What you\’ll be doing
You will be leading a team of Home Ownership Housing Officers, working across our operating region. Using a strong supportive leadership style, you\’ll coach the team to provide a consistent, quality service.
There\’s lots to do. This will require you to be at the top of your game, supporting leaseholders to understand their position, whilst providing sound advice on Aster\’s behalf and making sure your team are happy and confident. You\’ll also pick up those more complex cases, including ASB and injunctions so your housing management experience will be key to the role.
You will be known as a specialist for other parts of the business when it comes to leasehold management, so you\’ll often work collaboratively to ensure great outcomes.
To fully support the team, you\’ll be ideally currently based in one of our main regions, understanding that travel will be included in the role. And whilst we don\’t see you being out and about in the community on a regular basis, you\’ll be looking to have regular in office days with the team and there may be a need to support your team with home visits or trips to court.
Our operating region includes Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London.
About you
You will have a demonstrable housing background, with a strong awareness of leasehold management. You will be preparing court documents and may attend court so experience in this area would be beneficial.
You\’ll appreciate the need of running tight processes that support both our customers and your team to do the best job.
You will be confident representing the Home Ownership team both internally and at public meetings, so talking to people and gaining their trust will be a skill you use well.
You\’re going to be travelling from time to time so you\’ll need a full, UK driving licence and access to a vehicle for work purposes.
What\’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business\’ needs
- A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues\’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you\’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
Successful candidates will require a basic DBS check.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it\’s subsidiary brands.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. #J-18808-Ljbffr
Senior Home Ownership Housing Officer employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Home Ownership Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations in the regions mentioned, such as Hampshire and Cornwall. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the local context of the role.
✨Tip Number 2
Network with current or former employees of Aster Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you’ve successfully managed teams in the past. Be ready to share specific examples that highlight your ability to coach and support team members, as this is a key aspect of the Senior Home Ownership Housing Officer role.
✨Tip Number 4
Brush up on your knowledge of leasehold management and any relevant legal processes, especially regarding court documents and ASB cases. Being able to speak confidently about these topics will set you apart from other candidates.
We think you need these skills to ace Senior Home Ownership Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Senior Home Ownership Housing Officer position. Highlight your relevant experience in housing management and team leadership.
Tailor Your CV: Ensure your CV is up-to-date and tailored to the role. Emphasise your experience with leasehold management, court document preparation, and any leadership roles you've held. Use specific examples to demonstrate your skills.
Craft a Strong Supporting Statement: Write a compelling supporting statement that outlines why you are a great fit for the position. Address how your background aligns with the job's requirements, particularly your ability to lead a team and handle complex cases.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CIH International Housing Group
✨Showcase Your Leadership Skills
As a Senior Home Ownership Housing Officer, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and supported your team in the past.
✨Demonstrate Your Housing Knowledge
Make sure you have a solid understanding of leasehold management and housing processes. Be ready to discuss complex cases you've handled, especially those involving ASB and court documents.
✨Communicate Effectively
You'll need to represent the Home Ownership team confidently. Practice articulating your thoughts clearly and building trust with others, as this will be crucial during public meetings and internal discussions.
✨Prepare for Travel and Flexibility
Since the role involves travel across various regions, ensure you're ready to discuss your availability and how you manage your time effectively. Highlight any previous experience that demonstrates your adaptability in similar roles.