At a Glance
- Tasks: Manage and resolve anti-social behaviour cases to create safe communities.
- Company: Join a dedicated team focused on enhancing residents' quality of life.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Full UK driving licence needed; flexible working with a focus on community engagement.
- Why this job: Make a real difference in people's lives by fostering peaceful living spaces.
- Qualifications: Experience in housing management and strong conflict resolution skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Resident Services Team are responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.
Are you passionate about creating safe and harmonious communities? Do you have a knack for resolving conflicts and dealing with anti-social behaviour (ASB)? We are seeking a dedicated and proactive ASB Housing Officer to join our team. As an ASB Housing Officer, you will play a crucial role in ensuring the well-being of our residents by managing and resolving ASB cases. Your expertise in conflict resolution and community engagement will be instrumental in fostering a peaceful living environment.
Responsibilities:
- Investigate and manage ASB complaints in line with our policies and procedures.
- Liaise with residents, local authorities, and external agencies to resolve ASB issues.
- Conduct regular estate inspections to identify and address potential ASB hotspots.
- Maintain accurate records of ASB cases and actions taken.
- Provide support and guidance to residents affected by ASB.
Qualifications and Skills:
- Previous experience in ASB or housing management is essential.
- Strong conflict resolution and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Knowledge of relevant legislation and best practices in ASB management.
- Knowledge of the Policing and Crime Act 2017.
- Knowledge of the Anti-social Behaviour, Crime and Policing Act 2014.
- Proficiency in using housing management software Open Housing and Microsoft Office.
Requirements:
- A minimum of two years' experience of working in social housing or equivalent transferable skills.
- A keen interest in and knowledge of the social housing sector.
- A high performer, with a proven track record of success & ASB experience or knowledge.
- Knowledge of tenancy and leasehold management.
- Must have a full UK driving license and a vehicle to use for work.
- A degree or housing qualification, such as CIH, is preferable, but not essential.
Driving Vehicle Requirement:
Full UK driving licence and a vehicle for work are mandatory.
Application Contact:
For an informal discussion about the post, please contact Jennifer.Aneto@havering.gov.uk or Sanna.Shahzada@havering.gov.uk.
Application Deadline:
Closing date for applications: 03/07/2026 (position may close early).
Equal Opportunities:
When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Housing Officer (ASB) in Romford employer: CIH International Housing Group
Join our dedicated Resident Services Team as a Housing Officer (ASB) and be part of an organisation that prioritises the well-being and independence of its residents. We offer a supportive work culture that values conflict resolution and community engagement, alongside opportunities for professional growth in the social housing sector. With a focus on creating safe and harmonious communities, you will find meaningful and rewarding employment in a role that truly makes a difference.
Contact Details:
CIH International Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (ASB) in Romford
✨Dive into Local Government Events
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like CIH International Housing Group and can help you get your foot in the door for these full-time public sector roles.
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We think you need these skills to ace Housing Officer (ASB) in Romford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for CIH International Housing Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at CIH International Housing Group
✨Get to Know Public Sector Values
Before your interview with CIH International Housing Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for CIH International Housing Group.
