At a Glance
- Tasks: Liaise with residents and oversee property works while ensuring customer satisfaction.
- Company: Join Connollys, a family-run leader in social housing refurbishment.
- Benefits: Enjoy a competitive rewards package, generous holidays, and training opportunities.
- Other info: Be part of a supportive team in a rapidly growing company.
- Why this job: Make a real difference in the community while growing your career.
- Qualifications: Excellent communication skills and experience in social housing or customer service.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking for dynamic Resident Liaison Officers/Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! We are currently recruiting for a number of positions across North Yorkshire - Bradford / Halifax / Leeds / Huddersfield etc.
Connolly is a leading construction refurbishment and development company, with family values at our core. We operate within the social housing sector, providing housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire. The scope of works we have will be kitchen and bathroom refurbishments and previous experience in this field would be desirable.
What you will be responsible for:
- Liaising with residents about the works being undertaken on their property
- Contacting neighbourhood housing associations and establishing working relations with them
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works.
What we'd like from you:
- Must be an excellent communicator and a natural problem solver with excellent interpersonal skills
- Must be confident, polite and courteous when communicating and building relationships with residents, clients, and site operatives
- Must be able to work independently as well as being a team player
- Excellent organisational skills and a strong work ethic
- Good IT skills with competency at Microsoft Word and Excel
- Must hold a full clean driving licence
What we will give you:
This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development.
Ready to join Team Connolly? If you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.
Resident Liaison Officer employer: CIH International Housing Group
Connolly Ltd is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and growth. As a Resident Liaison Officer, you will benefit from a comprehensive rewards package, including generous holiday entitlement and opportunities for training and development, all while making a meaningful impact in the social housing sector across North Yorkshire. Join our dynamic team and experience a fulfilling career where your contributions are valued and recognised.
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Connollys and understanding their values and projects. Show them you’re not just another candidate, but someone who genuinely cares about their mission in social housing.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to be an excellent communicator. Role-play potential scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Team Connolly!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Resident Liaison Officer role. Highlight any previous work in social housing or customer service, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with residents and how your interpersonal skills can help us build strong relationships within the community.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to communicate effectively with residents and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to join Team Connolly!
How to prepare for a job interview at CIH International Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Liaison Officer and the specific responsibilities mentioned in the job description. Familiarise yourself with Connolly's projects and values, especially their focus on social housing. This will help you demonstrate your genuine interest and knowledge during the interview.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, excellent communication is key. Prepare examples from your past experiences where you've successfully liaised with residents or resolved complaints. Practise articulating these scenarios clearly, highlighting your interpersonal skills and problem-solving abilities.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations, such as dealing with a dissatisfied resident or coordinating with housing associations. Think through potential scenarios beforehand and outline your approach to resolving issues while maintaining positive relationships.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be prepared to discuss how you manage your time and tasks effectively. Share specific tools or methods you use to stay organised, especially when juggling multiple responsibilities, and relate this back to the demands of the position.
