Mears Group is hiring a Complaints Officer to join the team working with Octavia Housing Association to provide front-facing support for all complaints. Location is West London, with a full-time permanent contract. You will deliver high-quality service, resolve queries, and support social value initiatives within the contract.
The role emphasizes customer-centric communication, documentation, and collaboration with local teams to improve service delivery for residents and partners.
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Resident Experience & Complaints Officer employer: CIH International Housing Group
Transform Housing & Support is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals. Located in Reigate, our supportive work culture fosters personal and professional growth, offering tailored training programmes and flexible working arrangements to help you thrive. With a strong focus on employee wellbeing and a commitment to diversity, you'll find a rewarding career where your contributions truly matter.
Contact Details:
CIH International Housing Group Recruitment Team
